Shropshire Council’s Feedback and Insight Team are seeking to recruit a Feedback and Insight Specialist. The focus of the role is upon bringing together information, intelligence and insight from surveys, customer feedback and other information shared with the council to inform learning and service improvement.

We are looking for someone who has experience of customer feedback, survey and consultation design and analysis and has well developed project management skills. The post holder will lead on the delivery of council surveys and statutory national surveys. The role will require good IT skills including experience analysing large data sets and processing qualitative data. The post holder will be expected to act as a specialist for Shropshire Council, providing engagement advice to a wide range of internal services and external partners. 

The post holder will also support the Feedback and Insight Team Leader in managing projects, undertaking research, responding to support requests and delivering reporting requirements. Influencing skills will be essential along with good team working skills. Working in a small team some flexibility is required to support colleagues and meet the changing insight needs of Shropshire Council.