Customer Services Advisor

Addenbrooke House
From £20,092 to £21,748 per annum.
03 Feb 2022
13 Feb 2022
Job Ref
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern
Flexible hours

Customer Services Advisor

NJC Scale 4 (£20,092 to £21,748 per annum)

37 hours per week

If you are looking for a change in direction and would like to join a work environment where you will be an integral part of a busy team, then this position may be for you.

We are looking for an experienced Customer Service Advisor who understands and is passionate about the services the Council provide to its residents.

You will be experienced in supporting customers, explaining legislation and sourcing the correct information or service they require.  You will show a flair for customer service, have excellent attention to detail and understand the importance of getting it right first time.  Experience working in a customer contact centre or debt recovery would be beneficial.

Full training will be provided to the successful applicant.

For more information and an informal discussion about the role, please contact Carol Scott (, 01952 383871).

Telford & Wrekin Council is a Co-operative Council, which means we are working together with our residents, partners and local organisations to collectively deliver the best we can for Telford and Wrekin with the combined resources we have. As a member of the pioneering Co-operative Councils Network, we aim to:

  • Bring together and improve services.
  • Involve local people and employees more in the planning and running of services.
  • Encourage people to do more to help their own communities.

We serve a population of 170,000 people and our population is younger than the national average. Our borough is predicted to grow in the next 13 years - adding nearly another 30,000 people. We are investing in growth in the borough, and this presents an opportunity to attract new businesses – our Southwater Development reflects some of our aspirations and regeneration. We deliver a diverse range of services to all our communities and we are constantly aiming to improve the quality of these. To do this, we want to recruit enthusiastic individuals who are determined to succeed in their careers, to help us to achieve and maintain our goals and high standards.

See the Job Description and Person Specification for more information about the key requirements, skills and experience preferred for the role.

Please note that employees who are at risk will be considered first for this position. Only if an appointment is not made will other candidates be considered. Sorry, CVs will not be accepted.

We are committed to equality and diversity. Posts working with children or vulnerable groups will be subject to an appropriate criminal records check.

Supporting documents
Job Description and Person Specification

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