Customer Service Assistants - Weekends

2 days left

Location
Various locations across the borough of Sandwell
Salary
Band B, SCP2 - 4 (£18,198 - £18,933 per annum) pro rota (£9.43 - £9.81 per hour)
Posted
12 Jan 2022
Closes
26 Jan 2022
Job Ref
SAND000005816
Contract Type
Fixed Term Contract
Working Pattern
Part Time
Hours
Part-Time

This is a Fixed Term post for a 12 month period

We are looking to appoint committed and enthusiastic people to each of the posts in these interesting and challenging roles within Sandwell Libraries and Archives.

Supporting and working in partnership with the Library Supervisor, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care.

You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards.

You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures. 

The successful applicants will be required to support customers to access a range of library services.

You will need

  • Excellent customer service skills
  • Experience of co-operating with others as part of a team
  • Experience of working with adults and children
  • Excellent I.T skills
  • You will be required to work every Saturday
  • This post involves working at different libraries within the Town and occasionally in other Towns depending on service requirements

In exchange, this is a highly valued role and you will become part of a forward thinking and energised team.

Our values of Trust, Unity and Progress guide us and shape our team culture. They define how we do things and are reflected in the way we behave.

 Why work for us?

  • Generous annual leave entitlements
  • Access to the Local Government Pension Scheme
  • Access to an award-winning employee benefits scheme, which includes:
  • An exclusive retail discounts portal
  • Salary sacrifice schemes for cars, bikes, technology and car parking
  • An employee assistance and counselling service
  • Annual leave purchase scheme
  • A wide variety of learning and development opportunities

For an informal discussion, please contact Jackie Hawkins : jacqueline_hawkins@sandwell.gov.uk

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.

Hours and Locations

3 hours per week Saturday only - Oldbury Town Library

4 hours per week Saturday only - Oldbury Town Library

6 hours per week Saturday only - Oldbury Town Library

4 hours per week Saturday only – West Bromwich North Libraries

6 hours per week Saturday only – West Bromwich North Libraries

3 hours per week Saturday only - Tipton Town Library

6 hours per week Saturday only - Smethwick Town Library

Links to our library website page:- https://www.sandwell.gov.uk/info/200261/libraries/2253/find_a_library

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

Supporting documents
Information for Applicants
Personnel Specification
Job Description

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