Neighbourhood Repairs Clerk

Operations and Development Centre, Roway Lane, Oldbury B69 3ES
Band D, SCP 9 - 17 (£20,903 - £24,491 per annum) (£10.83 - 12.69 per hour)
12 Jan 2022
26 Jan 2022
Job Ref
Contract Type
Working Pattern

We are looking for a Neighbourhood Repairs Clerk.  You will be required to provide a high quality, customer focused service for all customers of the Repairs and Maintenance Service. 

You will be expected to demonstrate:

  • To operate ICT systems, within a busy work environment, adhering at all times to
    the procedures and guidelines laid down.
  • To carry out day to day administration duties, working as part of the team, this will include all aspects of dealing with repairs and general office duties. Including receiving calls from stakeholders and take the necessary action to conclude the enquiry.
  • To ensure delivery of materials and/or joinery requisitioned by NRO’s is requested from supplies accordingly to meet work planning and appointment dates by giving sufficient prior notice.

The post holder must possess:

  • Grade C GCSE or above in English and Mathematics
  • Experience of working in a contact centre or undertaking a front line customer service
  • Use of modern ICT systems

For an informal discussion, please contact Neil Martin on 0121 569 6000.

We particularly welcome applications from women, ethnic minorities and people with disabilities as they are currently under represented.

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.


37 hours per week

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:

Supporting documents
Job Description
Personnel Specification
Information for Applicants

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