Skip to main content

This job has expired

Hub Team Leader

Employer
Warwickshire County Council
Location
Rugby, Warwickshire
Salary
£22,183 - £24,491 per annum
Closing date
8 Feb 2022
Reference
RA0003161

View more

Sector
Local Councils
Job Type
Management
Contract Type
Permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

About Us and the Role

Our Library Service are looking for a Hub Team Leader to join their team.

The successful applicant will line manage Customer Services Assistants at Rugby & Wolston Libraries. Your main base will be Rugby Library, but you will need to be flexible with your approach to work across both sites and with your working hours to ensure the team are supported, which will include working at service points as required.  

You will need to be enthusiastic about customer service, outreach work & events/activities, encouraging and coaching the Customer Services Assistants/staff to exceed customer expectations through effective 121s, appraisals and leading by example. 


Having experience of working with members of the public, you will understand the need to use your own initiative to problem-solve and respond positively to ensure continuity of service.  

Applicants will need to evidence operational and people management skills, leadership qualities, and the ability to undertake responsibility for performance and standards.  

Key Skills & Experience Required

  • 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
  • 2 years' experience of library routines and customer service experience.
  • 2 years' experience of working as a staff supervisor.
  • Effective communication skills, in person, by telephone and in writing.
  • Ability to work effectively within a team and with staff at all levels.
  • Ability to organise workloads, to plan and implement programmes of work and to delegate effectively.
  • Ability to work effectively under pressure and to meet deadlines.
  • Proficient in the use of ICT applications including word processing, spreadsheets, and other ICT systems.

     

On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade. 

For the full Job Description and Person Specification please click the link here.

This organisation is committed to safeguarding and promoting the welfare of children and young people and adults and expects all staff and volunteers to share this commitment.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. 

 

Additional Information

For further information about the role please contact Matthew Barton Email: matthewbarton@warwickshire.gov.uk  

 

Closing Date: Tuesday, 8th February 2022

 

Interview Date:  Week commencing 28th February 2022

To apply for this vacancy please click on the 'Apply' button.
 
Our method of application is online, please note, CV’s should not been submitted unless asked to do so. 


If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on hrandpayroll@warwickshire.gov.uk including your contact details and any relevant screenshots.
 

You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.   

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.   

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk  and we will make every effort to meet your specific requirements.  

 

Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.

Company

As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.

Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story.  We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here. 

WCC

We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.

We work actively with partner organisations to deliver our core services:

  • Schools and Learning
  • Social Care and Health
  • Community Safety
  • Environment and Planning
  • Leisure and Tourism
  • Roads and Travel

Accreditations

Company info
Website
Telephone
01926 41 8125
Location
HR Service Centre
Shire Hall
Warwick
Warwickshire
CV34 4RL
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert