IDT Desktop Support Officer
- Employer
- Telford & Wrekin Council
- Location
- Darby House
- Salary
- Scale 6
- Closing date
- 6 Feb 2022
- Reference
- TWC000005420
View more
- Sector
- Local Councils
- Job Type
- Information technology
- Contract Type
- Fixed Term Contract
- Working Pattern
- Flexible hours
- Hours
- Full-Time
Job Details
Information Digital Technology
IDT Desktop Support Officer
12 Months Fixed Term
£24,982 - £27,041 per annum
Scale 6
37 Hours Per Week
Telford & Wrekin Council are looking to recruit a 12 month fixed term IDT Desktop Support Officer to provide customer focused reliable, flexible operational desktop 2nd support to all Telford and Wrekin Staff, Councillors, Schools and external customers and technical onsite IDT support to all Telford & Wrekin staff, Councillors and external customers. Enabling customers to operate more effectively and efficiently.
Benefits of working for Telford & Wrekin Council:--
Working from Home arrangements where possible during current climate
Town Centre location with easy access to transport and shopping
Flexible working arrangements
Council’s Pension scheme
Salary Sacrifice schemes
Major tasks include:
- Support the implementation of the Accommodation Strategy and building changes
- Rotation between desktop 2nd Line remote support and onsite support, depending on business need
- To provide prompt desktop 2nd line support from telephone, intranet and email requests to ensure operational problems are resolved as quickly as possible.
- Responsible for on-site resolution of problems relating to desktop computing environments, and to identify opportunities and recommend solutions for improving service efficiency and effectiveness
For further information on the role please click on the links below to view the job description and person specification.
Please note employees who are at risk will be considered first for this position. Only if an appointment is not made will other candidates be considered.
We are committed to equality and diversity. Posts working with children or vulnerable groups will be subject to an appropriate criminal records checkSorry but CVs will not be accepted.
Supporting documents
Job Description
Company
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Telford & Wrekin Council is an award winning council, and we were recognised as Local Authority of the Year 2022 at the Municipal Journal Awards, and the Association for Public Service Excellence Council of the Year in 2021.
At Team Telford we work hard to protect, care and invest to create a better borough and our employees are at the heart of everything we do. Having the right people, with the right skills, in the right roles allows us to deliver the excellent services that residents and businesses on the borough expect from us.
Our friendly and passionate teams are trusted by leaders and managers to deliver this ambition. We invest and nurture our workforce and support our employees to develop and thrive. The better we are the bigger difference we make to the people we serve.
In return we also offer a great range of benefits including competitive salaries, flexible working hours and work arrangements, employee discounts, salary sacrifice schemes, a local government pension scheme and generous annual leave entitlement.
At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice and we know we are stronger and better connected as a result.
We welcome applications from people from all backgrounds and where our data shows that specific groups are under-represented within our workforce, our adverts will actively encourage applications from these groups.
We are also proud to be a Disability Confident Employer, committed to recruiting and retaining people with disabilities or other health conditions. You can find out more about this and our ‘guaranteed interview scheme’ here
You can also read more about our Recruitment and Selection Policy commitments and Recruitment of Ex-Offenders here
If you are unable to complete an online application form please contact the HR helpdesk on 01952 383601 or email hrhelpdesk@telford.gov.uk
- Website
- http://www.telford.gov.uk/
- Telephone
- 01952 380000
- Location
-
Telford & Wrekin Council
Darby House
Lawn Central
Telford
Shropshire
TF3 4JA
United Kingdom
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