Quality & Improvement SME (The Hub)

Civic Centre
£30,095 - £34,373
13 May 2022
27 May 2022
Job Ref
Job Type
Finance, Performance
Contract Type
Full time permanent
Working Pattern
See advert details

Quality & Improvement SME (The Hub)

Corporate  The Hub – Quality & Improvement

(£30,095.00 - £34,373.00 Grade 6)

37 hours per week


Previous applicants need not apply

We are seeking a self-motivated and enthusiastic Quality & Improvement Subject Matter Expert to join us to be a key member of the Quality & Improvement Team within The Hub.  This will be in a multi-service provider environment, supporting Banking, Payments. Payroll and HR transactional services, with a demanding and challenging workload so an ability to learn quickly and manage short, medium and long term tasks and projects on a daily is essential.

We have set ourselves high standards and you will work with customers and colleagues to inspire excellence, drive performance and be a lead change agent for the service(s).  You will promote quality and improvement and lean practices to exceed customer & colleague expectations.

You will be required to be the exemplar for a high standard of customer service within The Hub, inspiring others to achieve the same and ensuring we exceed our customers expectations.

You will be responsible for identifying solutions to ensure continuous improvement across The Hub including managing compliments and complaints, KPI’s and the provision and maintenance of processes, standards and Service Catalogues.

You will require excellent communication skills and advanced MS Office ICT skills, especially in excel, word and outlook, and the ability to develop yourself quickly to keep up with change.

If you are interested in applying for this position and require further information in respect of this job please contact Julie Dixon on 01902 554456 between 08:30-16:30 Mon-Fri.

Closing date: Friday 27th May 2022

  • Interviews & Assessment date:   TBA

Please indicate if you cannot meet the interview date on your application

Successful applicants will be expected to complete a presentation at interview and complete assessments leading into the interview to assess their skills and suitability for the role.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, HR core policies and much more please click here. https://www.wvjobs.co.uk/index.html

If you are considering applying for an apprenticeship or role where the salary is £18,333 to £27,514 (Grades 2-5), and want to visit us to get more information about the application process and what it is like to work for the City of Wolverhampton Council, please attend one of our monthly briefings. To find out more and book onto a session, click here

Supporting documents
Quality And Improvement SME JDPS.pdf

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