Birmingham City Council

Assistant Registration Services Manager/Compliance

Birmingham Register Office Holliday Street Birmingham B1 1TJ
£36,371- £44,624
04 May 2022
18 May 2022
Job Ref
Contract Type
Working Pattern

This is an exciting opportunity to work in a management position within the Birmingham Registration Service, the largest civil registration service in the country, employing over 70 staff.

The post holder will assist with the management of the day to day operation of the Registration Service in Birmingham, to include management of performance and compliance with all statutory obligations, and the efficient operation of a busy, customer facing, high profile and cost sensitive unit.

The post holder will maintain and manage non- registration requirements of the service in order to assist in the provision of a first-class professional Registration service for Birmingham, which fully meets the needs of its customers.

The job role consists of developing, managing and implementing income generation or service improvement projects and initiatives.

The post holder will oversee contracts in respect of diary management, certificate ordering and records management systems and develop and manage existing systems including IT systems to meet changes to service requirements.

The post holder will take a leading role concerning compliance with Data Protection requirements and collate information and reports in respect of Freedom of Information and Subject Access enquiries.

The post holder will have building management responsibilities including health and safety responsibilities.

The post holder will be responsible for the maintenance of accurate budgetary records

The post holder will line manage a group of staff and provide training.

The post holder will deputise in the absence of the Superintendent Registrar/Registration Services Manager

The post holder will support the Service in the event of high customer demand by carrying out all legal requirements regarding the taking of notices of marriage and civil partnerships, marriages and civil partnerships including Registrar General licences in compliance with the relevant Acts of Parliament.

The post holder will support the Service in the event of high customer demand by acting as Deputy Registrar for the purpose of carrying out the legal requirements and Registrar General's instructions for registering births.

Flexibility and the ability to work under pressure in order to meet often changing deadlines. You must be a motivated individual who understands the demands of working within this type of environment and will have a good understanding of the sensitive and confidential nature of the Service.

Excellent organisational and communication skills and a meticulous attention to detail are required. You will have a high degree of self-motivation and commitment working to ensure that the Registration Services are provided to the highest standard according to statute, Council policy and our service aims and objectives.

You must be a team player but equally adept at working on your own. You will also require a positive outlook and be responsive to customer needs, and the needs of the Registration Service.

A thorough knowledge of registration law together with practical experience in the field of civil registration at a supervisory level is essential.

Experience of training staff in aspects of civil registration Experience of managing a team of employees
Excellent leadership skills Excellent interpersonal skills
Proven experience of working in a multimedia environment
Proven experience in developing new income generating schemes and project management Experience of scheduling and programming staff
Excellent verbal and written communication skills
Excellent IT skill
Experience in managing contracts or systems
Experience of monitoring budgets Must have accurate numeracy skills

The post holder must have worked in the field of civil registration for a minimum of three years and have a minimum of three years supervisory or management experience.

Saturday and Bank Holiday working will be required on a rota basis.

Informal enquiries to Andrea Haines, Superintendent Registrar/Registration Services Manager on 0121 303 0200 or email

A Disclosure and Barring Service (DBS) check will be undertaken.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Supporting documents
Job Description and Person Specification

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