Technical Support Officer - Facilitates Management

£22571 - £28226
27 Apr 2022
17 May 2022
Job Ref
Resourcing Team
Contract Type
Fixed Term Contract
Working Pattern

R&M is a service area within Coventry City Council which provides repair and maintenance services to Coventry City’s operational, commercial and school portfolio.  We have a dedicated team with over 30 years’ experience of completing emergency and responsive repairs, planned preventative maintenance schedules and property improvements and refurbishments.  

The R&M team is multi-disciplined providing building works, refurbishments, general maintenance, gas servicing, maintenance and installations, electrical works and a 24 hour a day, 365 days a year emergency call out service across all trades. 

The service area aims to: 

  • Ensure that the all statutory compliance with industry standards, British standards and relevant Approved Codes of Practice are achieved. 

  • Repairs are carried out swiftly and to a high standard 

  • Projects are delivered on time and on budget 

We are seeking positive, experienced, enthusiastic, talented and driven professionals who care about the development of our great city to join our busy, top performing, forward thinking Regulation services. 

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

What is the job role?

This is an exciting time for you to join our team as a Technical FM Support. Each day you will be faced with a new challenge and be required to be involved in many aspects of the department from reactive emergency call outs, planned project work and planned preventative maintenance. As part of this role, you will have to demonstrate an understanding in working in a fast paced, demanding customer focussed and responsive service. You will be responsible for monitoring that appointments are met as well as the reallocation and rescheduling of work for reasons of unplanned absence and emergency situations 

You will be working as part of a supportive, flexible, and innovative team of work planners, skilled operatives' material buyers as well as working alongside our external customer services team. 

Key Responsibilities include. 

  • Day to day planning and managing of operatives work schedules  

  • Creating purchase orders and paying invoices  

  • Stock Management  

  • Planning, directing, and controlling activities 

  • Maintaining appropriate training records 

Who are we looking for?

As Technical FM Support you will be technically minded, have great customer service skills and a good general knowledge of building maintenance trades. You’ll also be a real self-starter, who can effectively manage and prioritise your workload, and build links with a range of internal and external stakeholders/contractors.  

When applying for this role you will be asked to write a personal statement, when writing your personal statement please include the following: 

  • Excellent planning and organisational skills and the ability to work to deadlines. 

  • A good understanding of administration requirements in a busy, fast paced environment 

  • Strong customer service and communication skills 

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date(s): 25th May 2022 

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and it was the UK City of Culture 2021. We believe this will help put Coventry on the map for all the right reasons as you can feel the sense of local pride throughout the city. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Opportunity for Salary Match and Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 
  • Lifestyle savings
  • Salary Sacrifice Schemes; Car Scheme, Cycle to work and more
  • Interest free travel loans
  • Payroll giving scheme
  • Workplace parking scheme
  • Maternity, paternity and adoption Leave
  • And much more

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