Operational Support Officer

Coventry, Broadgate House
Salary will be pro rota based on hours
04 May 2022
20 May 2022
Job Ref
Resourcing Team
Contract Type
Working Pattern
See advert details

In Coventry, we are working hard to build something special. Children and families are at the heart of everything we do, and we believe they deserve the best outcomes.  Children’s Services provides a wide range of statutory and non-statutory duties, from Early Help Services, through to children who are looked after.  

Come and join us at an exciting time and be part of the Professional Support Service – an administrative team that makes a positive difference supporting Children’s Services every day!

We are at the very heart of Children’s Services in Coventry, working with colleagues at all levels across the service to contribute to positive outcomes for some of the most vulnerable Children and Families across the City. 

We are looking for people with potential, enthusiasm, a flexible approach and ready to develop their knowledge & skills. We value commitment and efficiency in action, a willingness to take the initiative and a mind open to new challenges. 

When you join our service, you’ll be working alongside people who are passionate about what they do and determined to make a difference. 

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

What is the job role?

Come and join us at an exciting time and be part of the Professional Support Service’s journey. We are a team that works with colleagues at all levels across Children’s Services to contribute to positive outcomes for some of the most vulnerable Children and Families across the City.

We have 2 part time 18.5 hr positions available:

The first is a permanent position, based in Responsive Services, which includes the Multi Agency Safeguarding Hub and the Child Exploitation Team; forming the front door to Children’s Services. It is a face paced, energetic and exciting area to work in; where you will be part of a close-knit team ensuring the very start of the child’s journey within Children’s Services is the best it can be.

In this role you will be responsible for handling calls from both professionals and members of the public, actioning and responding to emails, minuting varied professional meetings, updating case management systems and working in a fast-paced environment. You will promote a positive working culture where Children and are at the heart of everything we do.

The working days will be Monday 8:30 - 5:00, Tuesday 8:30 -12:30 pm and Friday 8:30 - 4:30.

The second position is a fixed term contract for 12 months within the Quality Assurance Team and you will work as part of a team supporting Child Protection Conferences, Looked After Children, your duties will include supporting Child Protection Chairs, Independent Reviewing Officers, Conference Support Officers and team managers for that service area on a day to day basis with a variety of tasks. We are friendly and supportive teams and work on a variety of tasks in a fast paced environment which can be very rewarding, but also means you must be able to prioritise your own workload, multitask a number of conflicting deadlines and cover/support other colleagues.

Duties will include support with our inhouse system LCS, dealing with queries both over the telephone and in person, co-ordinating child protection conferences, producing statistical information for team managers and other tasks as appropriate.

The working hours will be Monday 8.30 – 5.00, Tuesday 8.30 – 5.00 and Wednesday 8.30 – 12.00.

These posts are exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for someone who:

  • Is a self-starter
  • Has strong organisational skills and the initiative to prioritise their own workload
  • Thrives in a busy and diverse environment
  • Has great attention to detail along with excellent communication skills

Does this sound like you? Then we want to hear from you! Contact us for an informal discussion about the role on Joanne.Herron@Coventry.gov.uk  

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date: 25th May 2022

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and it was the UK City of Culture 2021. We believe this will help put Coventry on the map for all the right reasons as you can feel the sense of local pride throughout the city. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Opportunity for Salary Match and Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 
  • Lifestyle savings
  • Salary Sacrifice Schemes; Car Scheme, Cycle to work and more
  • Interest free travel loans
  • Payroll giving scheme
  • Workplace parking scheme
  • Maternity, paternity and adoption Leave
  • And much more

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