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Lead User Researcher

Birmingham City Council
10 Woodcock Street
£45,648 - £57,056
Closing date
19 Jun 2022

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Local Councils
Job Type
Information technology, Management, Planning
Contract Type
Working Pattern

Job Details

Job title: Lead User Researcher


Salary: £45,648 - £57,056

Location: Hybrid Working, 10 Woodcock Street

Hours: 36.5

Working pattern: Full-time

As a Lead User Researcher you will be joining a multidisciplinary team at the heart of transforming public services for the UK’s second largest city. We create, develop, deliver and operate an exceptionally diverse range of services that have a direct impact on improving the lives of £1.2m residents everyday.

This is an exciting time to be joining the Digital and Customer Service team of Birmingham City Council, Europe’s largest local government.

With unprecedented investment in people and digital, an exciting strategy and empowering leadership to get behind, we are building new digital services centred on the needs of our citizens, business and communities to fulfil Birmingham’s bold ambitions for the city of today and tomorrow. Read this blog post from James, our Head of Digital Services to learn more about what the team does.

What you will do


A lead user researcher is an expert practitioner, leading and aligning user research activities across several teams. At this level, you will be expected to:

  • lead and align user research activities across several teams
  • ensure that teams take a user-centred, evidence-based approach to service design and delivery
  • develop and assure good user research practice


Who are you

This is a multi-skilled role requiring

  • You can help an organisation adopt a wide range of analysis and synthesis techniques.
  • You can help teams understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities.
  • You can help an organisation adopt a wide range of user research methods. You can lead a community of practice to help an organisation continually assure, improve and innovate their user research.
  • You know about the technologies used to build and operate digital services. You can collaborate closely with colleagues in different digital disciplines.
  • You understand and have experience of a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their agile workflow.

You’ll have the opportunity to

  • Develop your career, gain new skills and experience across a breadth of 250 services
  • Share and learn from others including from a range of specialists and innovation partners
  • Help build up communities of practice in your area of expertise
  • Shape, be bold and take responsibilities as we transform as a truly digital, user-centred enterprise

We’ll support you with


  • An environment that values curiosity, autonomy and working in the open
  • An engaged and supportive leadership with a clear vision
  • Training & Development opportunities to help you progress
  • An inclusive workplace committed to reflecting the public we serve
  • A benefit package designed to promote a great work/life balance



Please ensure to send your supporting statement as part of your application. Find out more about what-does-a-good-supporting-statement-look-like


Find out about all things digitals at Birmingham blog

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.

For informal enquires please contact James Gregory via email


We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Supporting documents
Job Description and Person Specification


Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact When you have completed your application form this can be returned to or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at:   

For the awards and support for our employees, please follow  

Company info
0121 675 7070
Birmingham City Council
West Midlands
B2 2XU

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