Apprentice Digital Support Technician (2 x posts), ref CH01822

Walsall, West Midlands
National Minimum Wage for Age
06 May 2022
30 Jun 2022
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Apprentice, Digital Support Technician (2 x posts), ref CH01822

Are you a confident communicator? Good with words and a keen eye for detail? Bursting with ideas for social media content? If this sounds like you then we want to hear from you. We have an exciting opportunity for two Apprentice Digital Support Technician's to join our Customer Experience Centre (CXC) team.

The Customer Experience Centre is the first point of contact to a wide range of Council services.  Traditionally most of our enquiries are received by telephone, or through face to face appointments, but our customers are gradually being supported to move towards a range of new digital communication channels which makes it an exciting time to join the team.  

As a Digital Support Technician Apprentice, you will play a vital role in helping our customers to learn about, and access, our services, either in person, via website, telephone, or social media.

In this two-year fixed-term role we can offer you a wide variety of on the job learning opportunities to develop your skills, as well as the employer supported, nationally accredited Digital Technician Level 3 qualification to add to your portfolio. You can access a wide range of Walsall Council’s employee Learning & Development training too. 

National Minimum Wage for Age:
twenty-three and over: £9.50 per hour
21 to 22: £9.18 per hour
18 to 20: £6.83 per hour
Under 18: £4.81 per hour      

The successful candidate will

  • Have the broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications (including website content and newsletters), including collaborative technologies, and digital information systems to achieve strategic goals. 
  • Will ensure the Council’s website content is relevant, always correct and up to date, finding issues and taking the necessary steps to resolve them. 
  • Support external customers and clients of the Council through a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the Council’s digital systems.
  • Encourage and support customers to complete and send information remotely through digital channels, and as required diagnosing and resolving their problems in relation to their access to, and use of the Client Relationship Management (CRM) platform or other web-based contact. 

The role will also have the responsibility of keeping information systems, such as Customer Relationship Management tools, to aid the management of service delivery, improving user experience and increasing organisational productivity. 

Understanding the breadth of the services we provide to our residents and customers is key to creating communications which can best support them.

View Job Description and Employee Specification

Closing Date for applications: Friday 27th May 2022

Interview date: TBA

You will be also be expected to meet the Government’s Code of Practice on the English Language Fluency Duty.

View Information for Applicants

For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check.

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