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Casual Visitor Engagement Assistant

Employer
Worcester City Council
Location
Worcester
Salary
£9.72 per hours
Closing date
13 Jun 2022
Reference
WCTY000000686

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Sector
Local Councils
Job Type
Community, Museum / Galleries / Culture
Contract Type
Casual
Working Pattern
Standard
Hours
Part-Time

Job Details

Worcester is a great place to work. We have a thriving city centre, investment by cutting edge technology companies, a great wealth of history, a fantastic environment making it somewhere to be proud of.

Surrounded by beautiful countryside, Worcester has a history spanning more than 2,000 years. Its rich heritage includes the 12th Century Cathedral and the Guildhall admired by monarchs from King George III to Queen Elizabeth II. Worcester offers a high quality of life with its rich and varied heritage, award winning parks, excellent schools and diverse range of shops and restaurants.

The city enjoys a strong sporting reputation based on top flight cricket and rugby clubs, a centrally located racecourse and major annual running and cycling events. Worcester has a strong cultural and musical life and is the birthplace of Elgar, one of England’s most celebrated composers.

Museums Worcestershire is a joint museum service for Worcestershire, hosted by Worcester City Council. It oversees three beautiful historic museums where it puts on a series fascinating and enjoyable exhibitions, events and projects.

At Worcester City Council, we are committed to seeking excellence in everything we do as we strive for the coveted Investors in Accreditation standard.

Benefits to you:

  • Generous pension scheme
  • Support for training and professional development
  • Subsidised leisure facilities and employee discounts in local stores
  • Free confidential employee assistance programme, available 24 hours a day

 

Museums Worcestershire are looking to recruit Casual Visitor Engagement Assistants at the Commandery.  This crucial frontline role requires enthusiastic and engaging individuals to welcome our visitors, interpret our building & exhibitions in an enjoyable and informative way, and to deliver excellent standards of customer care at all times. The role also includes keyholding and security of the building and assisting with the smooth operating of the site throughout the day, including occasional work in the Shop/Reception.  You will also be required to take full responsibility for the building at the weekends in the absence of senior staff. 

Strong candidates will have an enthusiastic approach to their work and a desire to learn and share their knowledge. We are looking for good team players, with a strong background in delivering first class customer service.  The successful candidate will have the confidence and skills required to take responsibility for the site at the weekends and the physical ability to undertaken duties which will involve lifting, carrying and moving items and furniture.  Also key will be a practical and flexible attitude, and the ability to work unsupervised and organise your working day to maximise efficiency.

Key skills include excellent communication skills, a sound understanding of customer care and the flexibility to work weekends, Bank Holidays and occasional evenings. 

Previous experience delivering excellent customer service in a public facing role is essential. Previous experience working in the Museum / Heritage sector would be a definite advantage, as would experience of security of public buildings. 

This role is casual with no set hours.  You will be offered shifts either to cover for annual leave or sickness of our core team of VEAs, or when additional support is required such as event days.

Interviews will take place on 22 June.

 

For more information about the role, please contact Rachel Robinson, Commandery Development Manager at rrobinson3@worcestershire.gov.uk or Stuart Webb, Commandery Operations Officer, at stuart.webb@worcester.gov.uk

Supporting documents
Role Profile
Person Spec.

Company

From Monday 11th December 2023 an exciting change is happening for us as an organisation - we have implemeted a new system which will improve your candidate experience! To access your candidate portal for our new system, head to https://worcester.wm-jobs.co.uk/members/

If you have an application in progress with us on, or before, Monday 11th December 2023 – don’t worry, this will continue as it normally would and there will be no impact on your application or the process. More information on our new and improved system can be found on the WMJobs help pages

Why choose Us?

This is an exciting time to join Worcester City Council!

We may not be a large local authority but we still have ambitious plans, including the development of our historic and beautiful city, increasing tourism and driving economic vibrancy.

Working for Us

Worcester City Council is always on the lookout for talented individuals, who want to make a real difference to our city and can help us to continue building on our success.

We are committed to seeking excellence in everything we do, including smarter ways of working and enhancing employee wellbeing.  We have moved away from traditional ways of working for the majority of our roles, towards hybrid working, including home working, hot desking and flexitime.

By encouraging better work-life balance, we gain a healthy, happy, engaged and thriving workforce, who then deliver meaningful outcomes for Worcester.

We will offer You

  • You will normally work a 37-hour week (although we have part time roles too). Annual leave starts at 26 days and rising to 31 days after 5 years' service, in addition to paid public holidays.
  • A generous flexitime scheme (where applicable) that can accrue an additional two days off per month
  • An additional fixed day off over the Christmas period and you can purchase up to 5 additional days' holiday per year.
  • Incremental pay increases within your grade, alongside any national pay awards.
  • Flexible working options including working from home and the right to request a variance in weekly hours and/or a reduction in hours.
  • Our valued Local Government Pension Scheme, where on average we contribute two thirds’ costs to an employee’s one third costs, with tax relief on these contributions, as well as protecting your family on your death You also have the option to exchange part of your pension for a tax-free cash sum on retirement.
  • We want you to develop and thrive in your role so we will invest in your training and professional development, including any required professional subscriptions.
  • A wide-ranging benefits platform, making your salary stretch further, with money-saving deals on your weekly groceries, high street retailers, technology purchases, holidays and luxury items, all accessible via an App on your personal devices.
  • A long service award.

Supporting Your Wellbeing

  • A free and confidential employee assistance programme (EAP), available 24 hours, to aid your work life balance.
  • Time off given for volunteering, for the benefit of Worcester.
  • Heavily subsidised leisure activities at the Council’s gyms and swimming pools (seven centres across Worcestershire).
  • Cycle to work schemes
  • Access to electric bikes for travel between sites
  • Free eye tests for visual display users and seasonal flu jabs
  • Enhanced family friendly policies and enhanced sick pay.
Company info
Website
Telephone
01905 722233
Location
Worcester City Council
The Guildhall
High Street
Worcester
Worcestershire
WR1 2EY
United Kingdom

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