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Customer Team Leader (Building Control Specialist) - Ref: CH01622

Employer
Walsall Council
Location
Walsall, West Midlands
Salary
Salary: G9 (£34,373 - £39,571)
Closing date
27 May 2022
Reference
CH01622

Job Details

Customer Team Lead (Building Control Specialist) - Ref: CH01622)
Salary: G9 (£34,373 - £39,571)
Hours: 37 hours per week
Contract: Permanent

At Walsall Council, we believe that people are at the heart of everything we do. In our work, the way we listen and respond to our customers and colleagues will decide the way we grow and bring Council’s vision to life.

To succeed, we must push the boundaries of customer service and added value - outstanding is the new standard and the new routine.

We now have an exciting opportunity for a Customer Team Lead Specialist to join our team, within the Customer Experience Centre (CXC), with specialist knowledge and experience in Building Control.

The Customer Experience Centre is the first point of contact to a wide range of Council services.  Traditionally most of our enquiries are received by telephone, or through face to face appointments, but our customers are gradually being supported to move towards a range of new digital communication channels which makes it an exciting time to join the team.  In return, you will receive comprehensive training and development, flexible and home working opportunities and a rewarding career, that allows you to make a real difference to the services we provide.    

Using evidence-based insight into solving problems, managers will create an environment that supplies opportunities for all individuals and communities to fulfil their potential.

As a Team Lead you will:

  • Work collaboratively to develop strong working relationships and supply a bridge between the council and the communities it serves.
  • Embrace change and strive for improvement continuously.
  • Provide value for money to ensure services are delivered in a prompt fashion, combining sustainability with quality
  • Challenge the status quo, enable, and empower, act with integrity
  • Deliver services that the people of Walsall will be proud of.

The main purpose of the role is

  • To lead and oversee an operational team of customer advisers, ensuring they deliver a prominent level of customer experience while promoting a positive working culture and championing new ways of working.
  • To find and develop opportunities for continuous improvement and the use of digital channels for customer access and management.

The successful candidate will:

  • Lead change in procedure and policy based on issues encountered
  • Work innovatively to resolve issues that have been escalated by either the customer adviser or senior customer adviser. Use problem solving tools communicate to CXC Delivery Manager.
  • Have in depth knowledge and experience in Building Control
  • Demonstrate our values and behaviours and encourage this in other team members –representing the council appropriately within a customer facing position.
  • Unlock talent and maximise potential – spotting positive attributes in staff and encouraging further
  • Lead on team performance, supplying procedural updates where appropriate to ensure a better service. Record metrics to give a views on performance whilst being able to supervise the Building Control Technical support as a CXC family, delivering an efficient service in response to building control applications and other related requests for information
  • Lead on managing resources ensuring value for money on all council spend within our own control
  • Have an awareness of, and commitment to, equality of opportunity
  • Have awareness of, and commitment to, confidentiality and handling data

For an informal discussion email Michelle.dudson@walsall.gov.uk

View Job Description and Employee Specification

View important Information for Applicants

Closing date: Friday 20th May 2022

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers.  The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

For this role the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check.  BPSS is the minimum standard to ensure the identify and integrity of an employee who has access to official information using secure networks linking central governments and local authorities.  A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

Company

Walsall Council

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

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Living in Walsall

FROZENPart of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

 

Find out more about Living in Walsall.

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MinerTo achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.  

 

 

 

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We are proud to support the Armed Forces Covenant. Walsall Council will guarantee an interview for any candidate who has formerly served in the Armed Forces and who meets the essential criteria for the job.

 

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Company info
Website
Telephone
01922 650000
Location
Civic Centre
Darwall Street
Walsall
West Midlands
WS1 1TP
United Kingdom

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