Skip to main content

This job has expired

Performance & Complaints Team Manager

Employer
Solihull Metropolitan Borough Council
Location
Council House, Solihull
Salary
£47665 - £53,934 per annum.
Closing date
12 Jun 2022
Reference
SOL000004688

View more

Sector
Local Councils
Job Type
Performance
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

Hours:
37.0 Hours per Week

The Business Intelligence & Improvement Division sits within the Resources Directorate and acts as a hub for performance management, business intelligence, business improvement and programme management activity across the Council.

We are looking for a talented performance professional to join our dedicated team, responsible for supporting the Children’s Services Improvement Plan and following a robust performance framework.

As Performance and Complaints Team Manager you will:

  • Lead the strategic development of Solihull Council’s performance function;
  • Be the performance lead for the Children’s Services Directorate providing strong leadership, analysis and narrative for all performance requirements and inspection readiness
  • Provide direction and line management for the Performance & Children & Adults Complaints team and have responsibility for the Council’s Statutory Children’s and Adults Complaints function.

Educated to degree level or with an equivalent level of experience and knowledge, you will also have:

  • Experience and detailed knowledge of children’s services performance management and of developing, implementing and managing performance systems
  • Experience of working within complex business processes and utilising electronic systems to produce performance reports and visualisations
  • The ability to present information effectively and explain complex issues, verbally and in writing.
  • The ability to produce accurate reports, presentations and spreadsheets with logical, clear and succinct structure and use MS Office and performance applications to produce high quality performance reporting.
  • Experience of leading, motivating and developing teams
  • The ability to develop and maintain relationships with stakeholders at different levels across the Council.

 

37.0 Hours per Week

In return, you will be joining a supportive team and helping shape and support essential services that improve outcomes for children and young people across Solihull.

We also offer:

  • A range of flexible and hybrid working options
  • Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year
  • A flexitime scheme with up to 24 days per year
  • Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
  • Family and carer friendly policies
  • Access to the Local Government Pension Scheme
  • Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme

We are currently implementing our Smarter Ways of Working as we recognise that work is what you do and not necessarily where you go.  Our aim is to balance the needs of our employees with service delivery and, for this role, that is likely to include a combination of working from home and from our offices in Central Solihull.

To apply, please click on the link below. If you have a specific question regarding this post, please contact Sarah Barnes, Head of Business Intelligence & Improvement on 0121 704 8347.

Shortlisted candidates will be invited to complete online testing w/c 13th June 2022. Successful candidates will then proceed to interviews w/c 27th June 2022

Please note we do not accept CVs.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Not Required .

This post requires the following Disclosure and Barring check: Not required .

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

Supporting documents
Job Description & Person Specification

Company

We've implemented a new system from Monday 4th March which will improve your candidate experience!

There is more information on the WMJobs candidate help page WMJobs Help!

About Solihull Metropolitan Borough Council

Solihull

Solihull is regarded as a popular and vibrant place to live in the UK. As one of the most prosperous towns in the Midlands, almost two thirds of our borough is designated as green belt. We have over 1,500 acres of parks across the borough, with 16 Green Flag Awards. Solihull is very well connected, with great transport links such as the M40, M42 and M6 all close by, and an excellent rail network, plus, of course, an international airport. We are home to the award-winning Touchwood Shopping Centre, National Exhibition Centre, Resorts World Birmingham, and the Resorts World Arena.

It is an exciting time for Solihull, although we are a relatively small local authority (c. 6000 employees), we still have ambitious plans including the development of UK Central and HS2.

Here at Solihull Council, we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do.

We recognise that our employees are the key factor in achieving our vision and as such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.

Both Smarter Ways of Working and Employee Wellbeing are key Council Priorities.

The transition to Smarter Ways of Working has presented us with the opportunity to re-think how and where we work. With the option to access portable technology, dependent upon the requirements of the role, a lot of our people are not bound to a single workplace or traditional ways of working, with many choosing to spend a good proportion of their week working from home.

tomOur people told us that they value flexibility, and that choice enables them to have a better work-life balance, manage family responsibilities, enhance their personal wellbeing, and continue to deliver excellent outcomes for the residents of Solihull.

Our people are our number one asset, and our aim is to have a healthy, happy engaged and thriving workforce.

Wellbeing is at the heart of our employee offer and we are a bronze accredited West Midlands Combined Authority Thrive at Work employer.  This recognises our commitment and action in support of employee wellbeing; we are currently working towards silver accreditation.

Unpaid carers carry out a key role within our community and know that this can be challenging when combined with employment.  Our Carer’s Policy and the ongoing support we give to our employees has resulted in us winning Employer of the Year 2022 at the Carer Friendly Awards.

We will offer you:

  • A friendly, supportive and inclusive working environment;
  • Competitive salaries including, for those at the top of their scale, the opportunity to receive a non-consolidated lump sum;
  • A range of flexible working options;
  • Annual leave starting at 25 days and rising to 30 days after 5 years' service in addition to public holidays with an opportunity to purchase up to 10 additional days' holiday per year;
  • A generous flexitime scheme (available for most roles);
  • Access to the Local Government Pension Scheme;
  • A wide range of learning and development opportunities;
  • A range of family friendly policies;
  • Employee benefits including subsidised travel passes, Cycle 2 Work Scheme, confidential Employee Assistance Programme and staff discounts.

Solihull Council is proud to be an Equal Opportunities Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit.

As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who demonstrate they meet the minimum criteria for the vacancy.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

For roles eligible for a Disclosure and Barring Service (DBS) check this will be indicated in the advert and supporting recruitment documents.  Where the post involves working with children, other vulnerable groups or in a position of trust it is exempt from the provisions of the Rehabilitation of Offenders Act 1974.  Further guidance is available at https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/945449/rehabilitation-of-offenders-guidance.pdf

Please note, where sufficient numbers of applications are received, we reserve the right to close a vacancy before the advertised closing date. We therefore advise that you submit your application as soon as possible.

Solihull New Logo

Facebook Logo [square]Twitter LogoLinked In Logo

Company info
Website
Telephone
0121 704 6000
Location
Council House
Manor Square
Solihull
West Midlands
B91 3QB
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert