Job Title:  FOS Officer

Salary: Starting salary of £19,339 (per annum) with annual increments

Number of Hours: 35 hours per week

Length of Contract: Fulltime

Location: Worcester (County Hall) 

The Role:

We’re looking to find the right person to join the Finance Operational Services (FOS) team here at Worcestershire County Council. Worcestershire is a great place to live and work. We are a large and varied county with lots of rural areas and busy towns with a wealth of history, heritage, and culture. 

The Finance Operational Services (FOS) team are part of the council’s overall finance team. We support Worcestershire’s residents from their early years into later life and everything in between and play a vital role in sourcing and funding services, making payments to both individuals and businesses including schools to cover services provided, managing contributions towards care, insurance claims, early years payments and income and debt services – to name a few! We are a fast paced, dynamic, enthusiastic, and inclusive team and prides ourselves on the development and progression of our staff. Finance Operational Services currently has over 80 members and this allows for cross-team, collaborative working, and plenty of opportunities for growth and progression.

Following a recent re-structure, we are delighted to share that we have multiple opportunities for talented, ambitious, customer service focussed individuals to work within the areas below, which all fall within the FOS team

• Workflow Business Unit – WBU provide support and knowledge to customers in broad aspects of financial queries, giving them the best customer service experience possible. We endeavour to work together with our internal colleagues within both FOS and Adult Social Care in maintaining clear and understandable finances for service users and their families in a timely manner.
• Income – The Income team receive payments for many different services from businesses, schools, street works, individuals, and Adult Social Care. The team ensures the adequate and timely allocation of funds for the business's operations on behalf of WCC and WCF.
• Debt – The Debt Team are responsible for recovery of payments for all invoices issued by the Council. We ensure the Council’s future viability by maximising the level of income it can collect, ensuring that collection is efficient whilst protecting the most vulnerable in our communities.
• Appointees & Deputies – We act as the financial representative (DWP appointee or Court appointed Deputy) for adult residents who lack the mental capacity to deal with their finances themselves. Ensuring financial decisions are made in the best interest of the person we are appointed to act for. We use Internet banking and case management systems to include the setting up of accounts, maintaining records, validating, and processing payments, reconciliations etc.
• Systems – the systems team provide support and development for E5, the councils finance system 
• Brokerage – The brokerage team negotiate and work on behalf of both WCC and service users to find the best quality care looking at best price from contracted and CQC registered providers to allow individuals to maintain independence for as long as possible.

Benefits:

In return, you can look forward to a starting salary of £19,339 (per annum) with annual increments along with benefits such as:

• 25 days’ annual leave, plus bank holidays (plus additional for long service)
• 35-hour working week with Hybrid Working, which offers opportunities for both home and office working to meet the needs of the business, and on-site parking is available at the work base of County Hall.
• Support in your personal commitment to ongoing professional development and training including apprenticeships.
• Excellent opportunities for career progression
• Local Government Pension Scheme

How to Apply:

Previous applicants need not apply. 

Online Applications are invited to apply for this role.

Please find the Job Description and Person Specification attached.

Please write your submission with consideration for the essential and desirable criteria on the Person Specification. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.  

Any questions or queries around the posts available can be sent to Jill Georgiou at jgeorgiou2@worcestershire.gov.uk  or Jade Morgan at JMorgan3@worcestershire.gov.uk

Application Closing Date:  Monday, 06^th June 2022.

Proposed Interview Date: Monday, 20^th June 2022.