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Desktop Support Officer

Employer
Stratford-on-Avon District Council
Location
Stratford-upon-Avon
Salary
£21,269.00 - £23,484.00
Closing date
9 Jun 2022

We have an exciting opportunity for a Desktop Support Officer to join the Council’s ICT department. This role is perfect for someone who is looking to start in 1st line support or have experience within 1st line support.  

The role will involve taking calls and answering email queries. Helping users resolve issues with software and computer hardware. Technologies you will be supporting will include the following (prior experience is not required in everything, training will be provided)

* Windows 10/11

* Microsoft Office 365 

* Networking (TCP/IP and DNS)

* Active Directory

* Mobile devices.

Working closely with other members of the ICT department to provide assistance on tasks that are outside of their knowledge or expertise. 

This is not just a technical role, we are looking for someone who can translate technical information to a non-technical audience and always put the customer requirements at the forefront of their work. 

The ideal candidate will have the energy and drive to ensure that all support calls and tasks are completed as quickly and efficiently as possible to minimise the impact on the customer and their ability to access ICT hardware or software. You will need to be self-motivated and possess good interpersonal skills, with the ability to communicate your knowledge to officers at all levels.

You must be able to work flexibly to cover the complete working day and the role will involve occasional travel to customer access terminal sites and other locations where the councils have an interest. Some out of hours working will also be necessary.

 

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