Business Support Officer - Complaints Team 

Salary:  £20.043 - £21,269 per annum (pro rata) 

 37 Hours per week – Permanent 

A permanent opportunity has arisen for a Business Support Officer within the Council’s Complaints Team. 

About the role

We are looking for an enthusiastic individual with a flexible approach to join a busy frontline service which provides advice and guidance to residents wishing to access statutory and corporate complaints procedures.   

As the first point of contact, the successful candidate will be able to demonstrate excellent verbal skills with the ability to handle difficult and sensitive situations calmly and in a professional manner.  You will need to be able to work under your own initiative with the ability to prioritise competing work demands. 

A high standard of written skills and attention to detail are essential to this role in order to ensure accurate recording of complaints and written communication with residents, internal management and external organisations. A working knowledge of Care Director (Children’s and Adults) would also be beneficial. 

Our benefits

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits including:

✓ An excellent local government pension scheme

✓ Generous holiday entitlement from 24 up to 33 days (plus 2 extra statutory days and bank holidays) depending on job role and length of service

✓ The option to buy up to an additional 2 weeks annual leave

✓ A range of flexible working options, depending on your job role, which includes agile working, flexible retirement

✓ Family Friendly Policies - maternity, adoption, paternity and parental leave

✓ Vivup benefits platform – gives you access to lots of retail, lifestyle savings and offers all in a handy app on your phone

✓ Volunteering Scheme

✓ Training and development opportunities, including coaching and mentoring

✓ Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services)

 ✓ Eye care vouchers

✓ Car lease scheme / cycle & car loan scheme / employee car share scheme

✓ Bus and rail travel discounts

To apply for this post click on the ‘Apply’ button below. 

How do I apply?

Just click on the ‘Apply’ button below. If you experience any technical issues accessing or completing the application form please contact recruitment@staffordshire.gov.uk

Closing Date: Friday 10 June 2022

For more information about the role please contact:  

Natalie Smith, Complaints Officer, Complaints Team 

01785 277407 natalie.smith@staffordshire.gov.uk  

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Our recruitment process As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities.

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post.