Pensions Officer

£23,953 - £27,514
25 Jul 2022
07 Aug 2022
Job Ref
Contract Type
Part time permanent
Working Pattern
See advert details


GR 5 (£23953.00 - £27514.00)

1.5 POSTS (1 full time on R&D Team and 1 part time post 3 days a week)

PERMANENT (37 hours)

 An exciting opportunity has arisen to appoint 1.5 x Pensions Officer’s within the fund’s benefit operations team.

The Fund is one of the UK’s largest pension funds providing, from it’s ‘state of the art’ new building at i9 in Wolverhampton, local authority pension benefits for employees across the West Midlands. The Fund manages and administers the pension interests of over 330,000 scheme members, close to 800 employers and currently has over £20 billion in assets under management.

We are seeking highly organised and flexible full-time Pensions Officers, with Pensions experience and good mathematical, communication and technical skills.

These positions are based in the Benefit Operations team, where all activity is managed against a set of Key Performance Indicators (KPI’s).

The position includes responsibility for:-

  • To be responsible for the processing data and member benefits (as applicable to the area of work) for all members. To ensure the service is delivered to a high quality and within appropriate timescales, meeting both statutory deadlines and member expectations, based on the targets (KPIs) set by the Fund.
  • To be responsible for the appropriate regulation being applied in the maintenance of Fund data, processing of members benefits and to build and maintain up to date knowledge of legislation, relevant to the area of work, e.g. Pensions legislation and supporting regulations and guidance (MHCLG), statutory authorities (e.g. HMRC) and regulators (TPR), which affect the administration of the Local Government Pension Scheme (LGPS).
  • To analyse complex data and/or member benefits to ensure the right information is held and processed correctly to ensure accurate recording, quotation and payment of individual member benefits.
  • To be customer focused and responsible for communicating with members and employers and third-party advisers and providers, as required, ensuring the Fund obtains the information required to process data, member benefits and options.
  • To be accountable for identifying errors, corrections and improvements necessary to existing and new UPM processes and report them to Systems/Technical Team using a log methodology.
  • To assist with the training and development of team members, as requested, providing coaching and 1-to-1 support to share ideas, skills and ensure teamwork.
  • Responding to all enquiries in a positive and professional manner and processing them in accordance with the Funds procedures.
  • Dealing with sensitive issues relating to the Fund’s customers whether face to face, by telephone, electronically or through correspondence.

In addition to the above the post within the payroll team would be responsible for:

  • To be able to analyse calculate and authorise over/under payments of pension manually, must have sound knowledge of tax.
  • Downloading data from HMRC and ensuring pension records are updated correctly.
  • Assisting in running monthly -payrolls to meet strict deadlines.

In return we offer excellent development opportunities, plus a range of benefits that include a career average pension scheme.

For more information please email or to apply for this post please visit the following website:-

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, HR core policies and much more please click here.

If you are considering applying for an apprenticeship or role where the salary is £18,333 to £27,514 (Grades 2-5), and want to visit us to get more information about the application process and what it is like to work for the City of Wolverhampton Council, please attend one of our monthly briefings. To find out more and book onto a session, click here.      

Supporting documents
Pensions Officer JD.pdf

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