Homelessness & Housing Advice Officer (Refuge & Safe Accommodation)

4 days left

Dudley Council Plus, 259 Castle Street, Dudley, DY1 1LQ
£25,419.00 - £28,226.00
17 Jun 2022
03 Jul 2022
Job Ref
Job Type
Contract Type
Fixed Term Contract
Working Pattern
Flexible hours

The homelessness prevention team provides the statutory safety net for people who are homeless.

The team works with a broad range of service users to help them to take the steps necessary to secure an maintain accommodation.

The team works within the legislative framework of the Housing Act 1996.

We are a large team and the job is busy and pressurised. Its as challenging as it is rewarding and no two days are the same.




You will be based partly within refuge and partly on site with the homelessness prevention team, working with both services to help those in refuge or in temporary accommodation who have experienced domestic violence or a threat of domestic violence.

You will work with this group of people to ensure that they are safe and to make sure that if that the best solution, in their circumstances, is identified.

You will work with this group to identify and overcome any barriers to housing.

You will work closely with refuge staff to help people already in refuge to move on and to secure accommodation.

The successful applicant will be working in an emotive environment, working with applicants who may have lived through traumatic experiences.

You will need to manage a case load, so with need to be IT proficient. 

You will need to demonstrate a knowledge of housing and homelessness law.

You will need a good understanding of welfare benefits.

You will need good interpersonal skills and be able to communicate in writing to a good standard.

You will need to be resilient, organised and able to negotiate solutions with a range of services and professionals.

For this vacancy there is a need to only accept applicants from a particular protected characteristic. For genuine occupational requirement reasons, we are looking to appoint a Female only (exemption under the Equality Act 2010 Part 1 Schedule 9). Therefore we will only be accepting Female Applicants. Details of the exemption can be found here https://www.legislation.gov.uk/ukpga/2010/15/schedule/9

For further details please contact Haresha Duljeet Team Manager via email Haresha.duljeet@dudley.gov.uk

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.






So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance; https://www.wmjobs.co.uk/staticpages/20563/help/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at http://www.dudley.gov.uk/

Supporting documents
PS Homelessness & Housing Advice Officer (Refuge & Safe Accommodation).docx
Job Description
Benefits List

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