Stafford Borough & Cannock Chase District Councils

Tenancy Support Officer

Cannock, Staffordshire
Grade F: £23,953 - £27,514 per annum
27 May 2022
24 Jun 2022
Job Ref
Job Type
Community, Housing
Contract Type
Fixed Term Contract
Working Pattern

Tenancy Support Officer


Grade F: £23,953 - £27,514 per annum


Post No: CH047 –  37 Hours per week


Fixed Term up to 5 years from appointment



Benefits to you:


  • Flexitime Scheme
  • Local Government Pension Scheme
  • Discounted Council Leisure Centre Membership
  • 22 days holiday and 25 after 5 years continuous service
  • Casual Car User Allowance
  • Cycle Scheme
  • Free Parking



Cannock Chase Council Housing Options Team is seeking an enthusiastic person to join our small but busy team to provide high quality, structured and time limited interventions to prevent homelessness with a particular emphasis on supporting households within the private rented sector. 


You should have previous experience of managing complex and difficult situations, carrying a caseload of customers with varying levels of need depending on their situation and support clients in a sensitive manner understanding the emotional and intellectual needs of the customer.  You will need excellent written and verbal communication skills to deal effectively and efficiently with customers and partner agencies.


You should be able to demonstrate organisational skills sufficient to administer case work to meet set targets and be able to monitor and prepare statistical information. You should also have a comprehensive  understanding of the Homelessness Reduction Act 2017 and other  relevant Housing Legislation relating to tenancies in the private rented sector.


Previous experience of providing support to households with complex needs and managing and reporting safeguarding concerns would be essential together with a comprehensive knowledge of legislation relating to tenancies within the private sector.


To apply for this vacancy online please go to


Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail quoting post number CH047.


The closing date for receipt of completed applications is Friday 24th June 2022.




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