Corporate Performance & Programmes Management Support Officer

Museum & Art Galley office with hybrid working
£23,756 to £26,227 per annum
06 Jun 2022
26 Jun 2022
Job Ref
Contract Type
Full time permanent
Working Pattern
Flexible hours

The Corporate Performance and Programmes Management team are a friendly and small close-knit team, operating across all the city council services, offering guidance and support. As a team we continue to evolve and develop our skills and knowledge. We are often at the forefront of any new initiatives and policies and take pride in quality and driving excellence.

We are now looking for a new team member who can add value to our small team. You will need an eye for detail, a willingness to learn an ability to deal with the day-to-day challenges of corporate management and a good sense of humour. So, if you’re up for a new challenge and want to work in a friendly and caring team, get in touch; we are looking forward to hearing from you.

At Worcester City Council, we are committed to seeking excellence in everything we do. Worcester is a great place to work. We have a thriving city centre, investment by cutting edge technology companies, a great wealth of history and a fantastic environment, making it somewhere to be proud of. 

The city enjoys a strong sporting reputation based on topflight cricket, rugby and basketball clubs, a centrally located racecourse and major annual running and cycling events. Worcester has a strong cultural and musical life and is the birthplace of Elgar, one of England’s most celebrated composers.

At Worcester City Council, we have a work-family culture, and we are proud to support and value the combination of employees’ work and family lives.

Benefits to you:

- 25 days annual leave plus bank holidays

- Flexible (including part time) working hours

- Hybrid working arrangements

- Generous Local Government Pension Scheme

- Support for training and professional development

- Benefits package incl. subsidised leisure facilities, discounts for national stores

- Free confidential Employee Assistance Programme (EAP), available 24 hours

- Offices within a five minutes’ walk from train station

- City centre within a five minutes’ walk

You will be an integral part of CPPM, offering a support role to your team colleagues and service managers, across several service areas including Freedom of Information requests, Complaints, Service Planning, Programme and Risk Management, Emergency Planning, Performance, UK GDPR, and general day to day tasks.  In this role you will need to be able to use your own initiative to juggle multiple tasks and deadlines.  You will have the full support of the team to develop your skills and knowledge and to make suggestions on new initiatives and improvements to processes. 

The key requirements for the role are,

  1. Assist and support the CPPM team with Freedom of Information enquiries, Complaints, Service Planning, Programme & Risk Management, Emergency Planning, Data Protection, and general day to day tasks.
  2. Provide guidance and technical support to council services associated with the councils’ policies and strategies, promote continual improvement and good working practice.
  3. Undertake research, analysis, policy development and benchmarking work, to support policy changes and compliance requirements.
  4. Assist in the monitoring and reporting of Corporate Projects, sitting within the Council’s Corporate Gateway methodology process.
  5. Support and assist in the co-ordination and monitoring of annual Service Plans
  6. Assist with the procurement and co-ordination of pre-specified ICT, mobile data and hardware equipment in line with the Council’s ICT and mobile equipment data protocols.
  7. Support and continue to develop digital documents storage procedures in accordance with agreed CPPM document methodology.
  8. Support with the organisation and interpretation of information and data to make recommendations for process and performance improvement
  9. Assist the CPPM team with consultation work (methodology, design and survey preparation, collecting, collating and analysing data).
  10. Contribute to the preparation of technical reports, committee reports and communications material.
  11. Support with undertaking qualitative and quantitative research using both primary and secondary methods across a range of service areas and themes.

The successful candidate will have the following skills and experience.

  1. Educated to NVQ level 3 or appropriate work experience
  2. Experienced in handling confidential and sensitive information
  3. Experienced at working as part of a team and delivering objectives within set deadlines.
  4. An understanding project management processes and procedures and the ability to work with multiple project stakeholders.
  5. Knowledge of corporate strategies, policies, and controls
  6. Confident in managing stakeholders and working with senior colleagues
  7. Excellent written and verbal communication skills with the ability to adapt communication style as necessary to suit differing audiences
  8. Ability to effectively challenge and critically review processes, information, data, and outputs
  9. Computer literate with excellent typing skills and a thorough working knowledge of Microsoft 365 & MS Teams.
  10. Good time management and personal organisation skills with the ability to multi-task effectively across a varied workload and still maintain accuracy and attention to detail.

For further information contact Tony Catchpowle, Corporate Performance and Programme Manager on 01905 722166 or or Lucy Capel, Policy and Strategy Officer on 01905 722126 or

The closing date for applications is Sunday 26th June 2022 and interviews will be week commencing 18th July 2022.

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