Customer Service Advisor - Revenues and Benefits

Sandwell Council, Freeth Street, Oldbury B69 3DE
Band D, SCP 9 - 17 (£21,269 - £24,920 per annum) (£11.02 - £12.92 per hour)
14 Jun 2022
28 Jun 2022
Job Ref
Job Type
Customer service
Contract Type
Working Pattern

An exciting opportunity has arisen for 6 Revenues and Benefits Customer Service Advisors who will be required to deal with inbound customer queries through multiple communication channels. The role will  primarily consist of working in a busy Revenues and Benefits Contact Centre environment dealing with telephone, written, electronic and some face to face communication.  

The role of Customer Service Advisor is to ensure a high level of customer care is delivered at all times, making sure customers are dealt with efficiently and effectively at the first point of contact.

Revenues and Benefits knowledge would be an advantage however legislative and systems training will be provided

This post is currently operating as a hybrid role with some home and office working however this is subject to change.

You must hold a Literacy Level 2 qualification or equivalent as a minimum. Qualification evidence will be required at Interview stage.

Closing date for applications will be 5pm 28 June 2022.

Shortlisted candidates must be available for a test week commencing 4 July 2022.

Candidates must also be available for interviews which will take place week commencing 11 and 18 July 2022.

Unfortunately no alternative dates can be offered.

Employment and a period of 6 weeks training will commence 5 September 2022.

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.


37 hours per week. Hours of work are 8.30 am to 5.00 pm (Monday to Friday) and successful applicants will be required to work a minimum of 37 hours per week.  

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit

Supporting documents
Personnel Specification
Job Description
Information for Applicants

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