Job title: Service Operations Team Leader

 

Location: Staffordshire Place 1, Tipping Street, Stafford, ST16 2LP

 

Salary:  £32,798 - £37,568 per annum

 

Contract type: 37 Hours per week - Permanent

 

About the role

 

An exciting opportunity to join Staffordshire ICT to support the councils workforce of staff, volunteers and subcontracted partners to ensure that they can optimally access ICT services using the best technology to meet their needs and access support should they experience any difficulties.

 

The post is responsible for management of all directly reporting staff in the End User Compute team, the continuous improvement of ICT Support operations and the associated operating policies and procedures, SLA’s\OLA’s and support and guidance material relevant to the Teams function.

 

 You will have the opportunity to develop your skills and be involved in new projects as we move to automated device deployments and cloud technologies. 

 

 

 

What you’ll bring

 

You should have substantial supervisory experience in an IT support environment including experience of successfully managing, empowering, and motivating a team of technical staff.

 

Demonstrable technical expertise in Service Support operations and technical change.

 

You will have a can-do attitude and a willingness to learn and develop your skills.

 

Excellent communication skills and experience of dealing with customers, suppliers and other 3^rd parties.

 

Our benefits

 

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

 

In addition to your salary, as a member of staff, you will have access to a range of benefits including:

 

• An excellent local government pension scheme

 

 

• Generous holiday entitlement from 24 up to 33 days (plus 2 extra statutory days and bank holidays) depending on job role and length of service The option to buy up to an additional 2 weeks annual leave A range of flexible working options, depending on your job role, which includes agile working, flexible retirement Family Friendly Policies - maternity, adoption, paternity and parental leave Vivup benefits platform – gives you access to lots of retail, lifestyle savings and offers all in a handy app on your phone Volunteering Scheme Training and development opportunities, including coaching and mentoring Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services) Eye care vouchers Car lease scheme / cycle & car loan scheme / employee car share scheme Bus and rail travel discounts  

How do I apply?

 

Just click on the ‘Apply’ button below. If you experience any technical issues accessing or completing the application form please contact recruitment@staffordshire.gov.uk

 

Closing Date: Thursday 30^th June 2022
Interview Date: TBC

 

For more information about the role please contact: Louise Hewitt – louise.hewitt@staffordshire.gov.uk

 

How will we store your details By clicking on the Apply button and submitting your application form, you are giving your consent to the processing of your personal data in the ways described Here

 

Our recruitment process

 

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

 

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

 

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post.