Birmingham City Council

Business Support Co-ordinator

17 Jun 2022
28 Jun 2022
Job Ref
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern

Salary £28,226 - £35,336

Are you a highly organised person with the ability to present complex information and convey the message behind the data?

Do you have the skills to build effective working relationships with senior managers?

We have a new exciting opportunity to join the Business Improvement and Support function at Birmingham City Council. We are looking for an enthusiastic and flexible individual to undertake the role of Business Co-Ordinator who can apply their performance management and analytical skills.

The post holder will be a key member of the Digital and Customer Service Directorate - Performance and Complaints Team whose overarching goal will be to improve, inform and provide support to the Business Planning & Performance Management Framework with the effective use of data, information, knowledge and technology.

We are looking for someone who is

  • Highly numerate and literate, and who can present performance and information effectively. You will also be able to develop strong and effective relationships with senior managers, and business partners
  • Sharp intellect combined with energy, enthusiasm and commitment to the Council’s vision, values and objectives.
  • Ability to turn our data into meaningful improvement information by benchmarking directorate and strategic and pulling out examples of best practice. This will require the use of business analyst skills to take data to the next level
  • Preparing reports for key stakeholders which reflect the individual requirements of the service area. In addition, presenting these in an appropriate and where required interactive and interesting way.
  • Demonstrable experience in a similar role, be an excellent communicator, have strong analytical skills and the ability to manage multiple priorities.
  • Have experience of using an electronic performance management system and be proficient in the use of Microsoft Office.
  • You need the ability to look up, make connections and see the bigger strategic picture as well as operationally deliver

For informal enquires please contact Ayra Sohal -

Ref: BCC47

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Please upload a Supporting Statement via the attachments on to your application. This is required, you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification; please note that we do not accept CVs.

Job Description and Person Specification

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