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Business Support Co-ordinator

Employer
Birmingham City Council
Location
Birmingham
Closing date
12 Sep 2022
Reference
47

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Sector
Local Councils
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

Salary £28,226 - £35,336

Are you a highly organised person with the ability to present complex information and convey the message behind the data?

Do you have the skills to build effective working relationships with senior managers?

We have a new exciting opportunity to join the Business Improvement and Support function at Birmingham City Council. We are looking for an enthusiastic and flexible individual to undertake the role of Business Co-Ordinator who can apply their performance management and analytical skills.

The post holder will be a key member of the Digital and Customer Service Directorate - Performance and Complaints Team whose overarching goal will be to improve, inform and provide support to the Business Planning & Performance Management Framework with the effective use of data, information, knowledge and technology.

We are looking for someone who is

  • Highly numerate and literate, and who can present performance and information effectively. You will also be able to develop strong and effective relationships with senior managers, and business partners
  • Sharp intellect combined with energy, enthusiasm and commitment to the Council’s vision, values and objectives.
  • Ability to turn our data into meaningful improvement information by benchmarking directorate and strategic and pulling out examples of best practice. This will require the use of business analyst skills to take data to the next level
  • Preparing reports for key stakeholders which reflect the individual requirements of the service area. In addition, presenting these in an appropriate and where required interactive and interesting way.
  • Demonstrable experience in a similar role, be an excellent communicator, have strong analytical skills and the ability to manage multiple priorities.
  • Have experience of using an electronic performance management system and be proficient in the use of Microsoft Office.
  • You need the ability to look up, make connections and see the bigger strategic picture as well as operationally deliver

For informal enquires please contact Ayra Sohal - ayra.sohal@birmingham.gov.uk

Ref: BCC47

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Please upload a Supporting Statement via the attachments on to your application. This is required, you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification; please note that we do not accept CVs.

Job Description and Person Specification

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.   

For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies  

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom

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