Information Access Officer
Pay Scale-HC06 Pro Rata £12,559.70 - £14,715.32 (£22,129-£25,927 full time rate)
Contract- Permanent
Hours- 21.00
Location- Hereford
Closing Date-04/07/2022
Interview Date- TBC

We have an exciting opportunity within the Complaints Team within the Information, Compliance and Equality service for an Information Access Officer. 

The Complaints Team plays a vital role within the organisation, providing a key point of contact for complainants and stakeholders. The post holder will develop good working relationships with complainants, providing them with clear support and guidance as needed, and facilitate handling of their complaint to ensure that, using information provided by the division following investigation, their questions and concerns are adequately addressed. 

As a member of the Complaints Team, the post holder will continually review the systems in place to improve the efficiency of the service and the learning from complaints; under the guidance of the Complaints Manager, the post holder will identify potential/actual risks associated with complaints and liaise with appropriate personnel both within and outside the Council.

This role is subject to a DBS check.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered. 

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for: 
•             Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
•             Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant; and 
•             Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care. 
               
Benefits with Herefordshire Council 
•             Holidays: 25 days per year, increasing to 30 days after 5 years’ service 
•             Pension: LGS pension scheme 
•             Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts. 
•             We also offer an employee assistance programme that means you will have access to confidential support and advice if you ever need it. 

Please refer to the Job Description and Person Specification for more details of this role. 

To apply, please submit your CV along with a supporting statement, referring to the job description and person specification, detailing how you meet the specific requirements of the role.

Please note that only shortlisted candidates will be contacted. If you would like to obtain details regarding feedback on your application please contact Hoople Resourcing at: enquiries@hoopleresourcing.co.uk