Skip to main content

This job has expired

Team Lead - Income Management

Employer
Sandwell Metropolitan Borough Council
Location
Sandwell Council House, Freeth Street, Oldbury B69 3DE
Salary
Band G SCP 32-37 (£36,371-£41,591 Per Annum) (£18.85-£21.56 Per Hour)
Closing date
4 Jul 2022
Reference
SAND000006313

View more

Sector
Local Councils
Job Type
Housing, Management
Contract Type
Permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

Sandwell Metropolitan Borough Council is looking to recruit a Team Lead within their Income Management Service.

The Team Lead – Income Management will be responsible for the day to day management of officers engaged in the proactive management and recovery of current, former tenant arrears and other housing related debts.  The individual will also be responsible for maximising rental income whilst sustaining tenancies along with initiating, developing and implementing service improvements with the Income Management Service.

You will be expected to  

  • have overall management responsibility of specified officers/teams within your specific area of responsibility
  • To provide leadership for the successful translation of policies and procedures into operational activity
  • To lead on early help and tenancy sustainment
  • To implement a culture of performance management across designated officers and take overall responsibility for the performance of these officers
  • To ensure all HR systems are in place and effective, including sickness absence management, performance capability, smart working, supervision and performance appraisal

You will have

  • English Language and Mathematics, GCSE grades A to C or an equivalent qualification.
  • Proven experience of leading a team and managing projects
  • Excellent leadership skills and qualities
  • Experience of working in a challenging, demanding and complex environment
  • Comprehensive knowledge of arrears management, procedures and processes for the recovery of housing related debt
  • Personal integrity and a passion for income collection and debt recovery work
  • Experience of working in partnership with others and in consulting with key stakeholders, including tenants
  • A good working knowledge of social security and welfare benefit legislation

If you have the drive to deliver a quality, customer focused and well managed team we would like to hear from you.

Please note interviews will take place W/C 11th & 18th July 2022.

For an informal discussion, please contact Jeanette Wade on e mail jeanette_wade@sandwell.gov.uk

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.

Hours

37 hours per week

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/info/200233/jobs

Supporting documents
Information for applicants
Job Description
Personnel Specification

Company

Who are we?

Sandwell is situated at the very heart of the West Midlands, just a stone’s throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.

Why work for us?

  • Generous annual leave entitlements
  • Access to the Local Government Pension Scheme
  • Access to an award-winning employee benefits scheme, which includes:
  • An exclusive retail discounts portal
  • Salary sacrifice schemes for cars, bikes, technology and car parking
  • An employee assistance and counselling service
  • Annual leave purchase scheme
  • A wide variety of learning and development opportunities
  • Flexi-time working
  • A variety of leave schemes including carers, compassionate, maternity and paternity
  • Volunteering scheme

Your career at Sandwell Council

We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.

Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it’s worth looking at what Sandwell has to offer.

Our plans for the future

Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell. 

We’re a progressive organisation, and we’re proud of what we’ve achieved so far, but we know there’s much more to do to make our vision. For more information on our plans for the future see our dedicated vision 2030 page; http://www.sandwell.gov.uk/Vision2030

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit;

https://www.sandwell.gov.uk/counciljobs

For information on our Values and Behaviours, please visit:

https://www.sandwell.gov.uk/council/values-behaviours

To view a copy of the Local Government Career Guide, please visit;

https://www.wmjobs.co.uk/staticpages/30847/local-government-careers

Company info
Website
Telephone
0121 569 3300
Location
Sandwell Metropolitan Borough Council
Sandwell Council House
Freeth Street
Oldbury
West Midlands
B69 3BS
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert