Resourcing and Customer Service Assistant

Role: Resourcing and Customer Service Assistant

Salary: £22,000

Location - Dudley

About Commercial Services Group

Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of over £400m, 800 staff and five trading divisions: Global Education Supplies, Procurement, Energy & Carbon, Community Services and People Services.

Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.

CSG has many ongoing and pipeline business change and improvement initiatives that aim to contribute to delivering CSG's vision "to become the recognised global leader in education and public sector procurement services".

The Role

To increase and develop the Connect2Dudley agency managed service candidate database

and support the delivery of excellent service to the team's hiring managers and candidates.

Manage the candidate flow between the external agency supply chain and hiring managers.

Key Duties

• Place adverts and proactively source candidates using available media such as job boards, social media, internal databases, local and sector specific job fairs and referrals.
• Have an awareness of the market in which you operate and seize opportunities to grow our candidate base particularly in difficult to fill / niche sectors.
• Match and select suitable candidates from applications received, screening candidates over the telephone and face-to-face.
• Provide initial on-boarding vetting and checks compliance support including application forms, referencing, safeguarding declarations and contracts using the Connect2Dudley 'screening' portal.
• Work with the Commercial Services Group Compliance team to ensure all candidates are fully compliant to work with appropriate safeguarding checks complete.
• Attend open days/job fairs for developing a compliant 'Bank' of workers for the placement across the borough including engagement with local Job Centres.
• Book and conduct candidate registrations both on and off site, building relationships with candidates at all levels both in person and on the telephone.
• Provide excellence in customer service and administrative support to Talent Partners including the flow of candidates between the external supply chain and hiring managers.
• Input all relevant information relating to vacancies, candidate submissions and workers onto the Connect2Dudley systems.
• Work with the Talent Partners and the management team to fully understand the requirements of our hiring managers and support them in workforce planning

What we need from you:

• Composing professional emails and letters
• Using Social Media
• Previous experience in an administrative post supporting teams
• Previous search and selection and job advert writing

What CSG has to offer you!

• 25 days holiday, plus bank holidays
• Birthday off work
• Life assurance cover
• Company pension
• Flexible first, hybrid working
• A culture of progression & development
• Shopping discounts & retailer offers
• Team & company events
• eLearning portal
• EAP programme
• Referral scheme
• Health & Wellbeing platform
• Health Cash Plan initiative
• Discounted gym membership

To apply for this position please send your CV and supporting statement to stephen.hoban@csltd.org.uk- for further information also contact Stephen on the same email address.

Closing date- 5pm 05.07.22

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.

Supporting documents
Job Description and Person Specification