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Assistant Bereavement Officer

Employer
Birmingham City Council
Location
Birmingham
Closing date
1 Sep 2022
Reference
58

View more

Sector
Local Councils
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

Assistant Bereavement Officer

Permanent

£21,269.00 - £27,514.00

About Us

Birmingham City Council Bereavement Services manages the city's cemeteries and crematoria. The successful candidate will provide support to the Bereavement officer, Registrars and teams in connection with the administration, booking and organisation of funerals and any appropriate statutory requirements on a day to day basis utilising appropriate computerised systems. We are committed to professional development and offer training, learning and succession opportunities.

The Role

The role includes deputising for the Bereavement Officer and supporting the provision of efficient, discreet services. Weekend and Bank Holiday working will be required to work any 5 days in 7 on a rotational basis to support operational requirements at cemeteries / crematoria operating a weekend/ Bank Holiday Service. Excellent organisational skills are essential, along with keen attention to detail.

As this is a Peripatetic Role covering all of the Birmingham area, the applicant will need to demonstrate an ability to work flexibly and must hold a full driving licence. 

Some flexibility is built into the role with some remote working.

The role is to provide clerical and administrative support to the Bereavement Officer and Registrar in connection with the booking and organisation of funerals and any appropriate statutory requirements on a day to day basis utilising appropriate computerised systems.

Key Requirements, Skills & Experience

- Must have a good standard of education, flexibility, computer literacy, accuracy, empathy, good communication skills and a willingness for continued learning and development.

- Must have administrative experience. Must have proven experience of word processing/computer/keyboard skills.
 
- Must be methodical, accurate and numerate in work practices
 
- Must have experience working within a sensitive customer care environment. Effective communication and administrative experience.

Additional Information

For informal enquires please contact Sue Baller - 07766 922377 - Sue.Baller@birmingham.gov.uk.
 
Ref: BCC58

We welcome applications from people with caring responsibilities and flexible working options will be considered.

An ability to fulfil all spoken aspects of the role with confidence using the English Language  as required by Part 7 of the Immigration Act 2016

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description and Person Specification

 

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.   

For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies  

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom

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