Birmingham City Council

Assistant Bereavement Officer

23 Jun 2022
07 Jul 2022
Job Ref
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern

Assistant Bereavement Officer


£21,269.00 - £27,514.00

About Us

Birmingham City Council Bereavement Services manages the city's cemeteries and crematoria. The successful candidate will provide support to the Bereavement officer, Registrars and teams in connection with the administration, booking and organisation of funerals and any appropriate statutory requirements on a day to day basis utilising appropriate computerised systems. We are committed to professional development and offer training, learning and succession opportunities.

The Role

The role includes deputising for the Bereavement Officer and supporting the provision of efficient, discreet services. Weekend and Bank Holiday working will be required to work any 5 days in 7 on a rotational basis to support operational requirements at cemeteries / crematoria operating a weekend/ Bank Holiday Service. Excellent organisational skills are essential, along with keen attention to detail.

As this is a Peripatetic Role covering all of the Birmingham area, the applicant will need to demonstrate an ability to work flexibly and must hold a full driving licence. 

Some flexibility is built into the role with some remote working.

The role is to provide clerical and administrative support to the Bereavement Officer and Registrar in connection with the booking and organisation of funerals and any appropriate statutory requirements on a day to day basis utilising appropriate computerised systems.

Key Requirements, Skills & Experience

- Must have a good standard of education, flexibility, computer literacy, accuracy, empathy, good communication skills and a willingness for continued learning and development.

- Must have administrative experience. Must have proven experience of word processing/computer/keyboard skills.
- Must be methodical, accurate and numerate in work practices
- Must have experience working within a sensitive customer care environment. Effective communication and administrative experience.

Additional Information

For informal enquires please contact Sue Baller - 07766 922377 -
Ref: BCC58

We welcome applications from people with caring responsibilities and flexible working options will be considered.

An ability to fulfil all spoken aspects of the role with confidence using the English Language  as required by Part 7 of the Immigration Act 2016

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description and Person Specification


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