Revenues Officer
37 hours per week
NJC Scale 4, £20,444 to £22,129 per annum

Telford & Wrekin Council are looking to recruit a permanent full time Revenues Officer to join our busy team and help shape the future of our service. Full training and ongoing coaching/mentoring will be given. Homeworking will be considered for the right applicants.

We are an agile organisation that embraces innovation to address the changing public sector environment, and puts improving the quality of life of all local people at the heart of everything we do.

We are looking for ambitious individuals to join the Revenues Service. Is this the right opportunity for you to change your career? Do you thrive in a challenging environment? Can you make a difference for our customers and your team? Do you have what it takes to improve an already excellent service? Join us and help build on this success. 

We are seeking a permanent Revenues Officer to undertake a role in either our Billing or Recovery sections.

You will be part of our award winning Revenues Team, responsible for either the Billing or Collection of Council Tax, Business Rate and Miscellaneous Income accounts (Sales Ledger).

Full training and ongoing coaching/mentoring will be given.

We are looking for individuals who are committed to delivering a quality service to the Telford & Wrekin customers.

If you think you are a good all-rounder then this role could be for you.

Homeworking will be considered for the right applicants. 

In Revenues you need a broad skill set, as you will be dealing with a wide variety of people, from council tax payers, businesses, benefit claimants and other support agencies.

You will need to be good with numbers, have an ability to interpret and explain legislation, and be proficient with using IT systems. 

The post holder should possess 4 GCSE’s, grades A – C, including Mathematics and English Language, or equivalent NVQ or other relevant qualification. 

Knowledge surrounding the legislation for the billing and collection of Council Tax, National Non Domestic Rates, Benefit Overpayments, and Sundry debt income is desirable however full training will be provided.

Whilst previous experience is not essential, you will require a sound knowledge of education, excellent communication and customer service skills, and a pro-active approach to all areas of work with a keen eye for accuracy. 

For an informal discussion about the role, please contact David Siviter on 01952 383847 or Amanda Edwards on 01952 383886.

Please complete the online application form as CVs will not be accepted.

Please note internal employees who are at risk will be considered first for this position. Only if an appointment is not made will other candidates be considered. 

Supporting documents
Job Description
Person Specification