Library Customer Advisor - Bromsgrove Cluster

Bromsgrove, Worcestershire
£10.19 - £10.39 per hour, Pro rata
23 Jun 2022
10 Jul 2022
Job Ref
Contract Type
Part time permanent
Working Pattern
See advert details

Job Title: Library Customer Advisor - Bromsgrove Cluster
Vacancies: 2no.
    25.5 hours based at Droitwich
    24.5 hours based between Bromsgrove and Catshill
    £18,588 - £18,959 per annum, 35 hours
    £10.19 - £10.39 per hour
    Pro rata for Part-time

Location: Bromsgrove Cluster

The Role

The role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast-paced customer focused environment.

You will need to be enthusiastic, flexible and energetic, with excellent customer service skills. A will to find an answer to whatever question is asked is key.

You may have a background in retail, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.

Working hours are based on a rota and include Saturdays and evenings.

Worcestershire Libraries are structured in clusters with a larger library and 3 others in each cluster. There is an expectation that you would work where needed at any library in the cluster and at other libraries if required.

If you would like more information please contact


In return, you can look forward to (per annum, pro rata for part-time) :

• 25 days holiday (potential to match up to 30 days), plus bank holidays 
• Commitment to ongoing professional development and training
• Excellent opportunities for career progression
• Local Government Pension Scheme

Disability Confident

We are inclusive – this is really important to us and we are proud to be a Disability Confident Employer.

Disability Confident is helping us recruit and retain great people to meet our workforce needs. 

If you have a disability and require reasonable adjustments, please let us know.


Worcestershire County Council is committed to promoting equality and diversity and ensuring that all appointments are made based on the suitability of a candidate to the role only.
In line with the "Rehabilitation of Offenders Act 1974, we do not automatically reject applicants with a criminal record. Every application will be considered individually, considering the nature and circumstances of the conviction and the type of work applied for. You will not be asked to disclose 'spent' convictions unless the work requires access to children and vulnerable adults.


Applications are invited to apply for this role. 

Please find the Job Description and Person Specification attached.

Please write your submission with consideration for the essential and desirable criteria on the Person Specification. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.

Application Closing Date: Sunday 10th July 2022
Assessment Centre: on Tuesday 19th July 
Anticipated Interview Date: Friday 22nd July

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