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Library Customer Advisor - Evesham Cluster

Employer
Worcestershire County Council
Location
Evesham, Worcestershire
Salary
£10.19 - £10.39 per hour, Pro rata
Closing date
10 Jul 2022
Reference
REC002182

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Sector
Local Councils
Job Type
Customer service, Libraries
Contract Type
Part time permanent
Working Pattern
See advert details
Hours
Part-Time

Job Details

Job Title: Library Customer Advisor - Evesham Cluster
Vacancies: 1no.
    6 hours based at Pershore
Salary: 
    £18,588 - £18,959 per annum, 35 hours
    £10.19 - £10.39 per hour
    Pro rata for Part-time

Location: Evesham Cluster
Permanent

The Role

The role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast-paced customer focussed environment.

You will need to be enthusiastic, flexible and energetic, with excellent customer service skills. A will to find an answer to whatever question is asked is key.

You may have a background in retail, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.

Working hours are based on a rota and include Saturdays and evenings.

Worcestershire Libraries are structured in clusters with a larger library and 3 others in each cluster. There is an expectation that you would work where needed at any library in the cluster and at other libraries if required.

If you would like more information please contact mcampbell@worcestershire.gov.uk


Benefits 

In return, you can look forward to (per annum, pro rata for part-time) :

• 25 days holiday (potential to match up to 30 days), plus bank holidays 
• Commitment to ongoing professional development and training
• Excellent opportunities for career progression
• Local Government Pension Scheme


Disability Confident

We are inclusive – this is really important to us and we are proud to be a Disability Confident Employer.

Disability Confident is helping us recruit and retain great people to meet our workforce needs. 

If you have a disability and require reasonable adjustments, please let us know.


Equality

Worcestershire County Council is committed to promoting equality and diversity and ensuring that all appointments are made based on the suitability of a candidate to the role only.
In line with the "Rehabilitation of Offenders Act 1974, we do not automatically reject applicants with a criminal record. Every application will be considered individually, considering the nature and circumstances of the conviction and the type of work applied for. You will not be asked to disclose 'spent' convictions unless the work requires access to children and vulnerable adults.


Applying

Applications are invited to apply for this role. 

Please find the Job Description and Person Specification attached.

Please write your submission with consideration for the essential and desirable criteria on the Person Specification. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.


Application Closing Date: Sunday 10th July 2022
Assessment Centre: on Tuesday 19th July 
Anticipated Interview Date: Friday 22nd July
 

Company

The work we do at Worcestershire County Council matters! We are there for the most vulnerable people in society who need us the most, we are helping to build a successful and growing local economy, we protect our environment, we improve outcomes for our children, young people and families, and we help ensure our residents are healthier, live longer and have a better quality of life. In short, what we do makes a difference to people's lives!

With so many ways to contribute, the chances are we have a job opportunity that's the career for you.

Click here for Children's Social Work and Adult Social Work vacancies.
While you are working hard, doing your best for the people of Worcestershire, we will do our best to provide an environment that supports and inspires you.  Here are some of the top reasons why you should work here.

Notes for applicants

When you click 'apply', you will be re-directed to Worcestershire County Council's online application site.

To submit your application, you will need to login to our site (this is a separate login to WM Jobs).

First time applicants will be asked to create a new account.  Please note, you are only able to view the Job Description and Person Specification on the WM Jobs board not via Worcestershire County Council's online application site.

If you have a disability and require reasonable adjustments, please let us know. 

Contact details: recruitment@worcestershire.gov.uk

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Company info
Website
Telephone
01905 846666
Location
Worcestershire County Council
County Hall
Spetchley Road
Worcester
Worcestershire
WR5 2NP
United Kingdom

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