Service Desk Analyst

7 days left

Location
Civic Centre
Salary
£20,444 - £ 22,129
Posted
23 Jun 2022
Closes
06 Jul 2022
Job Ref
WLV000004348
Contract Type
Fixed Term Contract
Working Pattern
See advert details
Hours
Full-Time

ICT Service Desk Analyst – Fixed Term Contract (12 Months)

The City of Wolverhampton Council are seeking to strengthen its ICT service, recruiting a Service Desk Analyst to join our dynamic and forward-thinking team.

This is an exciting opportunity to join a fast-paced support team, who think out of the box. Our aim is to provide exceptional services, including providing advice, support and implementing solutions to several customers in an enterprise environment. 

The Service Desk Analyst will join a professional, friendly, and energetic team. You will have the ability to champion a culture of change and improvement, you will be responsible for providing 1st line ICT support to 4500 customers including maintaining and supporting equipment, software, and services. 

You must have excellent customer service and communication skills, coupled with the ability to relay technical information to a variety of audiences on a number of levels. You will have recent experience in an ICT support environment delivering 1st line support in a Windows based enterprise environment which can be demonstrated through application and interview.

You will be qualified to GCSE level or equivalent and an ICT based qualification would be advantageous but is not essential. 

For further information please contact Sunil Chauhan sunil.chauhan@wolverhampton.gov.uk

 

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our workforce has a voice, employees feel empowered to speak up and where everyone is treated with respect - Learn more here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information Workshops

If you are considering applying for an apprenticeship or a role where the salary is £18,333 to £27,514 (Grades 2-5), and would like to visit us to learn about the application process and what it is like to work for us, please book onto one of our monthly briefings - Learn more here  

Working for us

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Supporting documents
Service Desk Analyst Job Description and Person Specification

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