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Income Services Assistant

Employer
Birmingham City Council
Location
Birmingham
Closing date
14 Dec 2022
Reference
179

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Sector
Local Councils
Job Type
Housing
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

 

Income Services Assistant

Birmingham City Council Rent Service                                        

GR2 - £18,887 - £20,852

(Starting Salary £18,887 per annum – pro rata for job share)

Birmingham City Council - Rent Service located at Woodcock Street

The Rent Service is part of the Digital and Customer Services Division of Birmingham City Council and has significant duties for income collection to the Housing Revenue Account. We manage the collection of £268 million housing rents and also have responsibility for the recovery of former tenancy debt and Housing Benefit Overpayments for Local Authority tenants.

Our purpose is to maximise the collection of rent by providing our tenants with advice and assistance in order to prevent rent debt. We aim to promote self-sufficiency and identify vulnerable tenants at an early stage. We promote and maintain a strong payment culture and maximise income through receipt of relevant welfare benefits.

Birmingham City Council Rent Service has a number of permanent opportunities. The positions are Income Services Officer working 36.5 hours per week.

You will be based within the Birmingham City Council Rent Service located at Woodcock Street

Your tasks will include:

  • The provision of clerical support to any aspect of the BCC Rent Service to include maintaining and updating reports, spreadsheets and records as required to facilitate service delivery
  • Assist with the scheduling, risk assessment and communication of attendance to properties for visits
  • Assist in the scheduling of evictions of tenants for rent arrears
  • The administration of Garage accounts held by BCC Customers

Successful candidates may have extensive knowledge of welfare benefits to include Universal Credit, will have extensive knowledge of Housing Legislation in the context of income recovery and will have experience of dealing with internal and external customers.

Ideally you will have experience of dealing with internal and external customers, will be able to demonstrate the ability to work well as part of a team and be able to organise work and set priorities.

BCC believes investing in staff to improve the safety, reliability and efficiency of the services we provide and, as part of the Council's wider culture change framework, we have diverse development opportunities on offer designed to meet the needs of the staff and citizens we serve.

Please upload a Supporting Statement via the attachments on to your application. This is required, you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification; please note that we do not accept CVs.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

We are committed to equal opportunities in employment and service delivery. The policies and practices of the Council aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. BCC is a Disability Confident ‘Committed’ employer and committed to the provision and consideration of reasonable adjustments throughout the application process.

For informal enquiries please contact Jennifer Southall – Senior Rent Services Manager email: jenny.southall@birmingham.gov.uk

Ref: BCC179

“Right to work in the UK documentation will be fully checked for all applicants. All non-UK and non-EU applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Border Agency (UKBA) before any employment offer can be confirmed.”

Job Description and Person Specification

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.

Living wage   small disability confident logo

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom

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