Birmingham City Council

Income Services Assistant

24 Jun 2022
10 Jul 2022
Job Ref
Job Type
Contract Type
Full time permanent
Working Pattern


Income Services Assistant

Birmingham City Council Rent Service                                        

GR2 - £18,887 - £20,852

(Starting Salary £18,887 per annum – pro rata for job share)

Birmingham City Council - Rent Service located at Woodcock Street

The Rent Service is part of the Digital and Customer Services Division of Birmingham City Council and has significant duties for income collection to the Housing Revenue Account. We manage the collection of £268 million housing rents and also have responsibility for the recovery of former tenancy debt and Housing Benefit Overpayments for Local Authority tenants.

Our purpose is to maximise the collection of rent by providing our tenants with advice and assistance in order to prevent rent debt. We aim to promote self-sufficiency and identify vulnerable tenants at an early stage. We promote and maintain a strong payment culture and maximise income through receipt of relevant welfare benefits.

Birmingham City Council Rent Service has a number of permanent opportunities. The positions are Income Services Officer working 36.5 hours per week.

You will be based within the Birmingham City Council Rent Service located at Woodcock Street

Your tasks will include:

  • The provision of clerical support to any aspect of the BCC Rent Service to include maintaining and updating reports, spreadsheets and records as required to facilitate service delivery
  • Assist with the scheduling, risk assessment and communication of attendance to properties for visits
  • Assist in the scheduling of evictions of tenants for rent arrears
  • The administration of Garage accounts held by BCC Customers

Successful candidates may have extensive knowledge of welfare benefits to include Universal Credit, will have extensive knowledge of Housing Legislation in the context of income recovery and will have experience of dealing with internal and external customers.

Ideally you will have experience of dealing with internal and external customers, will be able to demonstrate the ability to work well as part of a team and be able to organise work and set priorities.

BCC believes investing in staff to improve the safety, reliability and efficiency of the services we provide and, as part of the Council's wider culture change framework, we have diverse development opportunities on offer designed to meet the needs of the staff and citizens we serve.

Please upload a Supporting Statement via the attachments on to your application. This is required, you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification; please note that we do not accept CVs.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

We are committed to equal opportunities in employment and service delivery. The policies and practices of the Council aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. BCC is a Disability Confident ‘Committed’ employer and committed to the provision and consideration of reasonable adjustments throughout the application process.

For informal enquiries please contact Jennifer Southall – Senior Rent Services Manager email:

Ref: BCC179

“Right to work in the UK documentation will be fully checked for all applicants. All non-UK and non-EU applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Border Agency (UKBA) before any employment offer can be confirmed.”

Job Description and Person Specification

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