Birmingham City Council

Business Support Officer

29 Jun 2022
02 Aug 2022
Job Ref
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern

Salary £21,269 - £27,514

Opportunity for a permanent Business Support Officer - Contract at full time 36.50 hours.

This is a new exciting opportunity to join the Business Improvement and Support function at Birmingham City Council. We are looking for an enthusiastic and flexible individual to undertake the role of Business Support Officer.

The post holder will be a key member of the City Housing Directorate complaints team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support complaint and service area improvement.

You will play a proactive role in delivering a consistent, excellent, reliable and customer focussed complaints service for City Housing.

As a Business Support Officer, you will work as part of a dynamic team in delivering an effective and high-quality service. You will manage and coordinate complaints and enquiries received from a range of stakeholders, adhering accurately to statutory requirements and relevant legislation, regulatory codes, guidance and professional practice.

You will be responsible for the early resolution and case management of citizen and member enquiries within agreed SLA’s. Maintaining accurate case management/other administrative records according to the required standards/procedures and by using appropriate IT systems.

You will need to be a pro-active team player, with the ability to work to deadlines and able to manage conflicting priorities and competing demands.  You will work flexibly and as part of a team to provide continuity of service, you will have the ability to communicate effectively at all levels within the organisation and have strong skills in working productively in a changing and demanding environment. Taking responsibility of your own workload and being an owner and driver is essential along with strong organisation skills.

Interviews for this post will take place in person at a BCC office in Birmingham. Shortlisted candidates will be provided with further information.

For any informal enquires please contact Heather Collett via email at

Ref: BCC192

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Please upload a Supporting Statement via the attachments on to your application. This is required, you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification; please note that we do not accept CVs.

Job Description and Person Specification

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