Birmingham City Council

Senior ICT Support Officer

Holy Trinity Catholic School
£21,269 to £27,514
11 Jul 2022
31 Aug 2022
Contract Type
Working Pattern
See advert details

Senior ICT Support Officer

£21,269 to £27,514

Hours per week: 36.5 per week, all year round

Contract Type: Permanent

Holy Trinity Catholic School

Oakley Road

Small Heath


B10 0AX

Telephone Number: 0121 772 0184

Email Address:

Job Start Date: Monday 3 October or sooner if possible

Holy Trinity Catholic School

A partner in the St Teresa of Calcutta MAC

Oakley Road

Small Heath

Birmingham B10 0AX

Tel: 0121 772 0184

Join our ‘Good’ school on our journey towards ‘Outstanding’

A Founder Member of Birmingham Catholic Partnership

Holy Trinity Catholic School part of the St Teresa of Calcutta MAC is a vibrant, is a diverse school community with a relentless focus on high expectations and aspirations. We are looking to appoint an ambitious, enthusiastic, and insightful person to join our ICT Department.

The IT department, much like the school, is developing to meet the needs of modern day learning by supporting the stakeholders within the school environment. A brilliant opportunity for an aspiring/existing Senior IT Technician to join a thriving ICT team in the secondary education sector. The right candidate will play a vital role within a well-established ICT department.

Role Overview

As the Senior ICT Support Officer, you will report directly to the IT Manager. You will be responsible for maintaining hardware, software and providing technical support.

A varied and interesting role, this position will involve working with a variety of staff and students across the organisation and will suit someone with excellent customer service. This position may involve working outside normal school hours, so flexibility is essential.

You will be based at Holy Trinity in Small Heath as your home school. Holy Trinity is a founding member of St Teresa of Calcutta MAC and since its formation has supported other primary schools in the MAC. Holy Trinity is a key contributor to the MAC shared IT service and the school is an exemplar of the MAC’s collaborative ethos. At least 1 day per week (term time) will be supporting a primary school in the MAC and all primary schools are extremely close by (within approx. 3 miles of Holy Trinity), the central geographic location of Holy Trinity is ideal.


· maintaining all hardware including all network, servers, workstations, and printers

· provide 1st/2nd/3rd line technical support as required by teachers, students, and support staff

· detect and resolve any issues with PCs, tablets, and printers

· build/use network images to deploy PCs and laptops

· deploy, install, and upgrade applications (local and web based)

· install essential software patches

· install and configure switches and routers

· implement network and security policies

· maintain all hardware, software, and user accounts

· manage access rights and email system

· resolve user problems through troubleshooting

· maintain backup systems, AV equipment, printers and manage server storage

· maintain an accurate hardware register

· maintain school/MAC websites

· support school events/extra-curricular activities

· support and contribute to any ICT improvement plans and help to deliver ICT training

· spot threats to information security and be actively involved in the resolution of any threats

· negotiate with suppliers in order to purchase equipment and software when requested

· commensurate duties at the discretion of Headteacher and IT Manager

The school is committed to safeguarding and promoting the welfare of young people and therefore expects all staff to share the commitment.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role.

Closing Date: 31 August 2022 12 noon

For further details and application form please visit our website or contact Mrs G McLeish (PA to the Head teacher)  or Ammar Iqbal (Network Manager)  0121 772 0184

Interviews: To be Confirmed

This school is committed to safeguarding and promoting the welfare of children and expect all staff and to share this commitment. The successful candidate will be subject to necessary pre-employment checks, including: an enhanced DBS; Childcare Disqualification (where applicable); qualifications (where applicable); medical fitness; identity and right to work.  All applicants will be required to provide two suitable references.

Applicants please note: This post is not part of the City Council and the successful candidate will not hold a Birmingham City Council Contract of Employment. Please use the contact details in the advert for information on actual employment conditions.

Rehabilitation of offenders: This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Which means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS filtering guide.

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