An exciting opportunity has risen to be part of the Fire Control Team for Warwickshire Fire & Rescue Service.

About Us

When someone dials 999 and asks for the Fire and Rescue Service, they will be put through to a member of the Fire Control Team. Fire Control staff are the first line of contact between members of the public needing assistance and the Fire Service. Warwickshire Fire Control use an advanced mobilising system to ensure that firefighters are dispatched speedily to any incident they are required to attend.

We are looking for two apprentices to join our team who will study for a Level 3 in Emergency Service Contact Handling with Wakefield College (Delivery is via distance learning) – Link to course details

The Role

Based at our Headquarters in Leamington Spa, you’ll be joining our established team, initially working Monday to Friday 0900 to 1700hrs before moving to a flexible shift basis (which includes, days, nights, weekends, public holidays), taking responsibility for receiving 999 calls. Gathering as much information from the caller as possible you’ll evaluate the situation; decide on the best course of action; act as the link between Fire and Rescue and the caller.

Knowledge, Skills and Experience

As you’ll be the first point of contact to callers dialling 999 for Fire and Rescue, it’s important that you can deliver a high standard of customer care to manage customer and service expectations.  You’ll need to be able to provide a high quality, professional service to customers by using clear communication, taking ownership of enquiries, and finding solutions. You’ll need to be able to work dynamically in a high-pressured situation with good analytic/problem solving skills.

For the full Job Description and Person Specification please click the link here.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. 

Our offer to you

Additional Information

The selection process with consist of typing test, call taking scenario and an interview.

For further information about the role please contact Claire Nelson on 07787 959967, 01926 466264 or clairenelson@warwickshire.gov.uk

Closing Date: Thursday, 25th August 2022

To apply for this vacancy please click on the 'Apply' button.
 
Our method of application is online, please note, CV’s should not been submitted unless asked to do so. 

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on hrandpayroll@warwickshire.gov.uk including your contact details and any relevant screenshots.
 

You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.   

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.   

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk  and we will make every effort to meet your specific requirements.  

Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.