Brewhouse Customer Services Officer

The Brewhouse Arts Centre, Union Street, Burton upon Trent
Grade 4 £20,043 to £22,129 Per annum pro rata
15 Jul 2022
17 Aug 2022
Job Ref
Contract Type
Part time permanent
Working Pattern
Part Time
The Brewhouse is a vibrant arts centre in the heart of Burton Upon Trent. We aim to present an exciting, jam-packed programme of amazing performances, activities and events that is engaging to audiences of all ages. We also work with a range of professional artists and organisations to develop innovative and original projects and workshops that promote the learning of new skills through imagination, creativity and enjoyment.

The Brewhouse is operated by East Staffordshire Borough Council. A career with East Staffordshire Borough Council offers rewarding and challenging opportunities in a wide range of roles and the chance to make a difference to the lives of local people. As an employee, you will have access to a range of benefits including flexible working and opportunities to learn and develop new skills.
To provide a welcoming and inviting atmosphere as the first point of customer contact at The Brewhouse and to ensure the comfort and safety of the audience/visitors to The Brewhouse
You must be able to work unsocial hours, including evenings and weekends.
You will be responsible for the security of the building and be able to remain calm under pressure.
Demonstrating a keen interest in the Arts, you will have an outgoing personality and be able to deal effectively and diplomatically with clients and customers.
You must be adaptable with the confidence to address various situations.
The ideal candidate will have:
Experience in administration, an effective telephone and reception manner with the ability to deal with queries as well as cash handling experience.
Knowledge of IT skills and receptive to learning the Brewhouse computerized Box Office system.
A 'can do' attitude to support colleagues across the service including a willingness to work across other areas of the Service to support front of house roles for example; at other East Staffordshire Borough Council Sites or events, within the Café bar or stewarding the auditorium as required.
A knowledge of First Aid at Work would be an advantage.
Experience of working within an arts venue would be an advantage

East Staffordshire Borough Council has a commitment to the Safeguarding and promoting the welfare of Children and Vulnerable adults and expect all staff and volunteers to share this commitment.
Successful applicants will be required to undertake a basic level Disclosure & Barring Service Check.

The Council is actively building diverse teams and welcomes applications from everyone, including people of different age, sex, gender, ethnicity, religion, and sexual orientation. ESBC is a Disability Confident Employer.

Supporting documents
Policy Statement on the Recruitment of Ex Offenders
Job Description & Person Specification
Employment of Related Persons Policy

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