LIBRARY ASSISTANT - KIDSGROVE LIBRARY

Salary:  £18,887 - £19,294 per annum (pro rata)

32.5 Hours per week – Permanent includes weekend working

About the role

Do you want to work in the valued community setting of a library? In this customer facing role, you will be dealing with customers either face to face, via email or by telephone to help answer day to day library enquiries.

With a high standard of customer service, you will help us to provide a range of services that support the delivery of the library offer, including the provision of information and activities.  You will help people to access the full range of library resources and will contribute to people’s positive experience of using our service.

To give you an idea, some of the key things you’ll do will include:

• Helping customers find the information and resources they need
• Providing essential digital support to customers using PCs within our libraries or accessing e-services
• Supporting projects and activities for all ages
• Promoting library stock, services and events through social media and outreach events
• Sales and cash handling

What you’ll bring

• Good time management skills
• Ability to work effectively as part of a team
• A passion for working with and helping customers, demonstrating recent experience of serving customers of all ages from across the whole community, face to face.
• High level of self-motivation and ability to work on own initiative
• Personal drive, confidence, and enthusiasm
• Flexibility and adaptability
• An interest in working with children, delivering activities such as rhyme and story times.

The post holder will be based at Kidsgrove Library but may be required to work at other libraries in the District, including Newcastle, Biddulph and Burton.  The library is open daily Monday to Saturday.

The successful candidates would work 32.5 hours a week including weekend working.

Week One

Mon:            9.00pm-5.00pm

Tues:           9:00am-6:00pm

Wed :          9:00am-1:00pm

Fri:              9:00am-5.00pm

Sat:             9:00am-4.00pm

Week Two

Mon:            9.00pm-5.00pm

Tues:           9:00am-6:00pm

Wed :          9:00am-1:00pm

Thurs:          9:00am-5.00pm

Fri:              9:00am-5.00pm

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post.

This position is subject to a criminal records’ check from the Disclosure and Barring Service (formerly CRB) which will require you to disclose details of all unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.

To apply for this post click on the ‘Apply’ button below.

By clicking on the apply button you will be redirected to Staffordshire County Councils online application website.

Please note, you are only able to view the Job Description and Person Specification on the WM Jobs  board NOT via Staffordshire County Council's online application site.  

To submit your application you will need to register an account on the website (NB this is a separate login to WM Jobs). 

We collect personal information from you when you register with us to make an application. Information we collect includes name, email address and other contact details. We will use this information to communicate with you generally and to assess your application.

By clicking on the Apply button and submitting your application form, you are giving your consent to the processing of your personal data in the ways described Here

If you experience any technical issues accessing or completing the application form, please contact recruitment@staffordshire.gov.uk

Closing Date:  Mon 15^th August 2022
Interview Date:  To be arranged ASAP after closing date

For more information about the role please contact: Sam Mellenchip, District Manager at Newcastle Library or Joanne Moors, Onsite Supervisor at Kidsgrove Library Tel: 0300 111 8000 or email: samantha.mellenchip@staffordhire.gov.uk

Please be aware, only application forms completed online will be accepted. We will not accept CV’s or Word application forms.

Benefits for working for us….

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits including:

• An excellent local government pension scheme
• Generous holiday entitlement from 24 up to 33 days (plus 2 extra statutory days and bank holidays) depending on job role and length of service
• The option to buy up to an additional 2 weeks annual leave
• A range of flexible working options, depending on your job role, which includes agile working, flexible retirement
• Family Friendly Policies - maternity, adoption, paternity and parental leave
• Volunteering Scheme Training and development opportunities, including coaching and mentoring
• Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services)
• Eye care vouchers
• Car lease scheme / cycle & car loan scheme / employee car share scheme
• Bus and rail travel discounts