Customer Services Manager

Rugby, Warwickshire
£41,591 - £44,624
21 Jul 2022
07 Aug 2022
Job Ref
Contract Type
Full time permanent
Working Pattern

Rugby Borough Council is one of fastest growing boroughs in the country, with ambitious plans to build on our track record of delivering growth and investment, while supporting our communities and creating opportunities for all.


The Role

We have an exciting opportunity for a Customer Services Manager. With the increase in the residential population, together with the changing expectations of how people wish to interact with the Council post Covid, opportunities exist to develop systems, customer standards and processes to deal with these challenges.

The post holder will report directly to the Chief Officer Digital and Communications and be responsible for the management and control of all the Council’s Customer Services function and will represent Customer Services on several working groups and be expected to work closely with other Managers within the service area.

You will have the opportunity to shape and lead on the delivery of these services, implementing new models of delivery where required. In doing so, you will need to ensure that the services meet and exceed customer requirements, represent value for money and offer a positive, digital, online experience for customers.


About You

You will have a strong background in customer services, and will need experience of managing a team, to succeed in this role. You will display the drive and determination to provide excellent customer service and making a difference to residents across the Borough.

Strong interpersonal and communication skills and the ability to listen and respond to challenging issues and behaviours are essential to this role. Previous experience of using call centre technology, CRM and information management IT systems would be an advantage.

For an informal discussion about this role, please call Mike Connell, our Chief Officer – Digital & Communications on 01788 533466.

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