ICT Support Apprentice

Graiseley Schools Technology Support Center
£18,786 - £18,786
27 Jul 2022
10 Aug 2022
Job Ref
Contract Type
Working Pattern
See advert details

Level 3 IT Solutions Technician Apprenticeship

Fixed term contract for 24 months

Salary: £18,786 (per-annum)         

Hours: 37 Hours per week

Do you actively enjoy working with and learning more about technology? Looking for the chance to learn more about the industry? The City of Wolverhampton Council is looking for an Apprentice to join the E-services Team.

The successful Apprentice will be working closely with our internal/external customers acting as the first point of contact, they will then respond to issues including troubleshooting, fixing, dealing with hardware problems, fixing issues, upselling etc.

The Apprentice who is successful in this position will have the opportunity to truly delve into the world of Technology and IT with the chance to gain an industry accredited qualification with full support and training through the IT solutions Technician apprenticeship standard - https://www.instituteforapprenticeships.org/apprenticeship-standards/it-solutions-technician-v1-0

Please note: if you already have previous Level 3 qualifications in ICT, please contact the Organisational Development Team on the email below to check you are eligible to apply.

You will be supported by experienced staff who can assist you with your work and study to give you the experience to apply for other roles within the council. You will also be trained to use various IT systems that support the efficient delivery of our services.

If you require more information about this role, please contact: Chris Watabiki cwatabiki@cloudw.co.uk or the OD Team OD.team@wolverhampton.gov.uk.

The Apprentice will be supported during their Apprenticeship, working with relevant assistance on service tasks in line with the given role. The Apprentice will learn new skills through the duration of the programme and be allocated responsibility for work to meet the requirements of the Apprenticeship Standard. This Apprenticeship is equivalent to A Levels C to A and there is an expectation that the Apprentice will have English and Maths at level 2 prior to entering the End Point Assessment (EPA) process at the end of the Apprenticeship. This Apprenticeship can be aligned to entry level roles with the requirement that the Apprentice undertakes and records 20% of their work time engaging with training or development related to the Apprentice role. Dependant on the type of Apprenticeship an Enhanced Disclosure and Barring Service process may be required (DBS check)            




The post holder will be expected to:

To complete all required elements of the agreed apprenticeship training and attend any college or training events as directed.

To act in accordance with the council's Constitution and other Codes of Conduct.


To participate in staff development, appraisal and training as appropriate, including continuous professional development.


To comply with the council's agreed policies and procedures including but not limited to Health and Safety, and Equal Opportunities Policies, the Data Protection Act, Freedom of Information Act, Financial Management Regulations and other relevant Council and Government Regulations, Directives and City-wide priorities.


To undertake any other tasks, duties and responsibilities as directed and appropriate to the grade and role of the post subject to any reasonable adjustments under the Disability Discrimination Act 1995 as incorporated into the Equality Act 2010.

To participate in the wider development of the service and contribute to service improvement as required.

City of Wolverhampton Council is committed to Corporate Parenting. “Corporate Parenting is the collective responsibility of the Council to provide the best possible care and protection for children who are looked after.”





1.    Personal Skills



  • Good written and oral communication skills
  • Self-motivated, personal drive and enthusiasm
  • Ability to work as part of a team or individually
  • Flexibility and adaptability
  • Commitment to working in customer focused environment
  • Ability to organise and prioritise workload
  • Accurate and able to work to deadlines
  • Flexible approach
  • Patient manner

2.    Experience



  • Experience of working with ICT applications and systems
  • Knowledge of installation of various software applications



  • Experience of ICT systems currently operating within education
  • Experience of working in a network server / peer to peer environment



3.    Knowledge



·         Skilled in the use of ICT

·         Knowledge of Operating ICT Systems

·         Good interpersonal skills

·         Demonstrable ICT awareness



·         Knowledge of ICT issues affecting schools



We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our workforce has a voice, employees feel empowered to speak up and where everyone is treated with respect - Learn more here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information Workshops

If you are considering applying for an apprenticeship or a role where the salary is £18,333 to £27,514 (Grades 2-5), and would like to visit us to learn about the application process and what it is like to work for us, please book onto one of our monthly briefings - Learn more here  

Working for us

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Supporting documents
Level 3 IT Solutions Technician Apprenticeship Advert.docx
Level 3 IT Solutions Technician Apprenticeship Role Profile.doc

Similar jobs

Similar jobs