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ICT Support Apprentice

Employer
City of Wolverhampton Council
Location
Graiseley Schools Technology Support Center
Salary
£18,786 - £18,786
Closing date
10 Aug 2022
Reference
WLV000004421

View more

Sector
Local Councils
Job Type
Apprenticeship, Information technology
Contract Type
Apprentice
Working Pattern
See advert details
Hours
Full-Time

Job Details

Level 3 IT Solutions Technician Apprenticeship

Fixed term contract for 24 months

Salary: £18,786 (per-annum)         

Hours: 37 Hours per week

Do you actively enjoy working with and learning more about technology? Looking for the chance to learn more about the industry? The City of Wolverhampton Council is looking for an Apprentice to join the E-services Team.

The successful Apprentice will be working closely with our internal/external customers acting as the first point of contact, they will then respond to issues including troubleshooting, fixing, dealing with hardware problems, fixing issues, upselling etc.

The Apprentice who is successful in this position will have the opportunity to truly delve into the world of Technology and IT with the chance to gain an industry accredited qualification with full support and training through the IT solutions Technician apprenticeship standard - https://www.instituteforapprenticeships.org/apprenticeship-standards/it-solutions-technician-v1-0

Please note: if you already have previous Level 3 qualifications in ICT, please contact the Organisational Development Team on the email below to check you are eligible to apply.

You will be supported by experienced staff who can assist you with your work and study to give you the experience to apply for other roles within the council. You will also be trained to use various IT systems that support the efficient delivery of our services.

If you require more information about this role, please contact: Chris Watabiki cwatabiki@cloudw.co.uk or the OD Team OD.team@wolverhampton.gov.uk.

The Apprentice will be supported during their Apprenticeship, working with relevant assistance on service tasks in line with the given role. The Apprentice will learn new skills through the duration of the programme and be allocated responsibility for work to meet the requirements of the Apprenticeship Standard. This Apprenticeship is equivalent to A Levels C to A and there is an expectation that the Apprentice will have English and Maths at level 2 prior to entering the End Point Assessment (EPA) process at the end of the Apprenticeship. This Apprenticeship can be aligned to entry level roles with the requirement that the Apprentice undertakes and records 20% of their work time engaging with training or development related to the Apprentice role. Dependant on the type of Apprenticeship an Enhanced Disclosure and Barring Service process may be required (DBS check)            

 

                      

                           

The post holder will be expected to:

To complete all required elements of the agreed apprenticeship training and attend any college or training events as directed.

To act in accordance with the council's Constitution and other Codes of Conduct.

 

To participate in staff development, appraisal and training as appropriate, including continuous professional development.

 

To comply with the council's agreed policies and procedures including but not limited to Health and Safety, and Equal Opportunities Policies, the Data Protection Act, Freedom of Information Act, Financial Management Regulations and other relevant Council and Government Regulations, Directives and City-wide priorities.

 

To undertake any other tasks, duties and responsibilities as directed and appropriate to the grade and role of the post subject to any reasonable adjustments under the Disability Discrimination Act 1995 as incorporated into the Equality Act 2010.

To participate in the wider development of the service and contribute to service improvement as required.

City of Wolverhampton Council is committed to Corporate Parenting. “Corporate Parenting is the collective responsibility of the Council to provide the best possible care and protection for children who are looked after.”

           

                   

Requirements

ESSENTIAL

1.    Personal Skills

 

Essential

  • Good written and oral communication skills
  • Self-motivated, personal drive and enthusiasm
  • Ability to work as part of a team or individually
  • Flexibility and adaptability
  • Commitment to working in customer focused environment
  • Ability to organise and prioritise workload
  • Accurate and able to work to deadlines
  • Flexible approach
  • Patient manner

2.    Experience

 

Essential

  • Experience of working with ICT applications and systems
  • Knowledge of installation of various software applications

 

Desirable

  • Experience of ICT systems currently operating within education
  • Experience of working in a network server / peer to peer environment

 

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3.    Knowledge

 

Essential

·         Skilled in the use of ICT

·         Knowledge of Operating ICT Systems

·         Good interpersonal skills

·         Demonstrable ICT awareness

 

Desirable

·         Knowledge of ICT issues affecting schools

 

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our workforce has a voice, employees feel empowered to speak up and where everyone is treated with respect - Learn more here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information Workshops

If you are considering applying for an apprenticeship or a role where the salary is £18,333 to £27,514 (Grades 2-5), and would like to visit us to learn about the application process and what it is like to work for us, please book onto one of our monthly briefings - Learn more here  

Working for us

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Supporting documents
Level 3 IT Solutions Technician Apprenticeship Advert.docx
Level 3 IT Solutions Technician Apprenticeship Role Profile.doc

Company

Bingley Hub

From Monday 11th December 2023 an exciting change is happening for us as an organisation - we are implementing a new system which will improve your candidate experience! To access your candidate portal for our new system, head to https://wolverhampton.wm-jobs.co.uk/members/.

If you already have an application in progress with us before the new year, don’t worry, this will continue as it normally would and there will be no impact on your application or the process. More information on our new and improved system can be found on the WMJobs help pages

City of Wolverhampton

There’s never been a better time to join the award winning City of Wolverhampton Council to further your career. We are a progressive and future facing organisation, and passionate about making our city better for all who live, work and travel here.

We are an ambitious organisation focused on delivering the best services for people in Wolverhampton; working for us gives you the opportunity to make a difference to their lives.

Our continual drive for improvement led to us winning APSE Overall Council of the Year Service Delivery Award, also achieving Annual Service Award Finalists for our services in Waste and Recycling; Public Protection; Best Housing Regeneration and Homelessness multi-agency work, showing that the City of Wolverhampton Council is truly an organisation striving for daily excellence in all we do.

Equal Opportunities

The City of Wolverhampton Council employs over 5,000 people in more than 600 different trades and professions. We are committed to representing Wolverhampton’s diverse community and therefore strongly encourage applications from all applicants meeting the essential criteria.  The council operate a guaranteed interview policy for veterans who have served in the military, those who have previously been under our care and are under the age of 25 and disabled candidates, where it is evidenced that the essential criteria of the post is met.

A Great City to Live and Work

The city has seen rapid developments with major projects like the i54, Way Youth Zone and i10 and more exciting developments are planned for the westside of the city. The leisure-led mixed user scheme includes a multi-screen cinema, restaurants, bars, hotel, multi-storey car park and apartments, all accessible by foot from our city centre.

We benefit from being in a prime location, with excellent transport links at the heart of the UK’s high speed rail and motorway networks, making us an employer of choice for people across the West Midlands.

Wolverhampton is rated as one of the top cities in the UK for families. Almost 90 per cent of the city’s primary and secondary schools are rated as ‘good’ or ‘outstanding’ by Ofsted. The City also offers a wide range of family friendly facilities with stunning parks and green spaces and top entertainment attractions such as Wolverhampton Art Gallery, the Civic and Wulfrun Halls and the Grand Theatre all of which attract top acts such as Jimmy Carr, Gary Barlow, World Darts Competition, upcoming bands and West End productions.

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Why Work for City of Wolverhampton Council?

We invest heavily in skills and training for our employees; you will develop and grow with us through your time, benefiting from regular professional development conversations, and varied training opportunities.

We offer a wide range of benefits including competitive salaries that progress within different grades for the variety of jobs on offer. The majority of our positions offer a generous annual leave entitlement of 25 days - this increases with length of service. There is also an added option to buy up to 10 days additional leave in each leave year. New entrants also benefit from 8 days bank holiday entitlement (basic leave entitlement of 33 days).

The council offers an excellent Local Government Pension Scheme (LGPS) with employee and employer contributions based on salary grades and other benefits including:

  • Index linked pension
  • Option to convert your pension for tax-free cash when you retire
  • Retirement on the grounds of ill-health at any age.

The council also offers a wide range of flexible working options to fit in around your commitments including:

  • Flexi-time
  • Reduced hours working
  • Job share
  • Homeworking
  • Term time only

Other rewards

  • Discounted city parking at a number of sites with reduced charges for blue badge holders
  • Annual Travel Card Scheme
  • Salary Sacrifice scheme for cars - with a wide range of ‘green’ vehicles, cycles and associated equipment, personal IT equipment and smartphones
  • Retail, leisure, legal and ethical savings and loans through our competitive rewards portal

City of Wolverhampton Banner

 

Company info
Website
Telephone
01902 552345
Location
City of Wolverhampton Council
Civic Centre
St. Peter's Square
Wolverhampton
West Midlands
WV1 1HE
United Kingdom

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