Monitoring and Response Officer

3 days left

Coventry whitley depot , London Road, Coventry
£20043 - £23484
27 Jul 2022
14 Aug 2022
Job Ref
Resourcing Team
Job Type
Community safety
Contract Type
Working Pattern
Shift work

The Emergency Services Unit is the security arm of Coventry City Council. The Service operates 24/7 365 days a year. Our services included responding to Fire, Intruder, and Panic Alarms. The team also provides security services such as patrolling, guarding, and keyholding services to our Schools and other Council departments.  We also support the Council's response to emergencies in the CIty. 

The Services monitors a telecare service that involves monitoring the safety of vulnerable residents in the City from their homes. The service is also responsible for monitoring the Public Surveillance CCTV system in the City Centre and various CCTV systems operating in Coventry.  

Partnership working is a big part of our service. We work with colleagues with West Midlands Police, the Local Business Improvement District, Fire, and ambulance service to keep our city safe. 

The service offers a really interesting role, in which no two days are the same. If this sounds interesting to you we would love to hear from you. 

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

What is the job role?

The job role is for a Monitoring and Response Officer.

This person will be required to work in a small team. The officer will be required to work 12-hour shifts. The shift pattern for this role is a rolling shift pattern of  3-day shifts (7 am-7 pm) followed by 3 rest days and then 3-night shifts (7 pm-7 am). 

A Full UK driving license is required for this role.

You will be responsible for a wide range of tasks such as handling calls from both professionals and members of the public through the Council's phone systems and radio system. Operating the City Council's CCTV systems and liaising with partners such as West Midlands Police to support in prevention and detection of crime and anti-social behaviour.  

Working with your team. You will be responsible for providing security services to our clients such as security patrols and man guarding services, highways duties, and responding to alarms.

You will be also responsible for monitoring our telecare service. This involves speaking to clients when they have pressed their alert pendants in an emergency and coordinating a response with the emergency services, relatives, or carers to ensure they are safe and well. 

The post holder will be required to obtain a Security Industry Authority license in Public Surveillance (CCTV) and a Security Industry Authority in either Door Supervisor/Close Protection or Guarding.  

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

The post holder will also be subject to pre-employment screening in accordance with BS7858:2019. They will also be screened in accordance with the Disclosure and Barring Service. The post holder will also require to have security clearance through vetting to Non-Police Personnel vetting level 2.   Offers of employment can only be made on the condition of successfully passing the screening process.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

The successful candidate will have 

  • Experience in working in the Security Industry. 
  • Hold SIA license in Public Surveillance (CCTV) Licence and a Security Industry Authority Door Supervisor /Close Protection or Security Guarding license (or able to obtain this qualification on an offer of employment).
  • Able to work in a busy and diverse environment.
  • Good Communication Skills.
  • Be able to work in collaboration with Coventry residents, colleagues from a wide range of departments, contractors, and partners such as West Midlands Police, Fire and Ambulance Services, City Centre BID.
  • Be able to work as part of a team.
  • Good IT skills especially with CCTV systems and security systems.
  • Resilience, flexibility, and stamina.
  • The ability to complete Shift work.
  • Enjoy a mixed pattern of work with the variety of working indoors and outdoors.

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'

Application - IMPORTANT

In your application, you will be asked to complete a personal statement to explain how you meet the person specification. It is important that you read the job description and person statement and give specific examples of how you meet the criteria. We are particularly looking for

  •  Details of your experience of working in the security industry, particularly in regards to CCTV monitoring and response work.
  • How you have worked with partners and customers to improve the security and public safety in a public space.
  • Working as part of a team to achieve a joint task. 
  • Experience in working in call handling and customer care. 

Interview date(s):7th September 


Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and it was the UK City of Culture 2021. We believe this will help put Coventry on the map for all the right reasons as you can feel the sense of local pride throughout the city. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Opportunity for Salary Match and Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 
  • Lifestyle savings
  • Salary Sacrifice Schemes; Car Scheme, Cycle to work and more
  • Interest-free travel loans
  • Payroll giving scheme
  • Workplace parking scheme
  • Maternity, paternity and adoption Leave
  • And much more


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