ICT Service Desk Apprentice

Warwick, Warwickshire
£13,186.05 per annum
28 Jul 2022
22 Aug 2022
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Job Type
Contract Type
Fixed Term Contract
Working Pattern


About Us


Are you interested in ICT? Do you enjoy helping people? If so, then an apprenticeship in Warwickshire County Council’s Schools ICT Development Service might be perfect for you. 


The Schools ICT Development service is fully traded, operating under the Warwickshire Education Services banner, and provides a broad range of IT services to over 200 schools across Warwickshire and beyond. 


About the Role



In this role you will work as part of a small Service Desk Team providing ICT Support services to schools. 


General role responsibilities will include: 


  • Receiving, logging and handling requests for support and providing information to enable problem resolution and promptly allocating unresolved calls as appropriate. 
  • Carrying out routine monitoring, logging and reporting tasks, taking defined action on simple problems. Reporting unforeseen or exceptional events to supervisor. Carrying out and observing all associated administrative and clerical procedures. 
  • Following agreed procedures and under supervision, receiving and handling requests for information, and providing routine advice to users on systems, products and services which are available to them. 
  • Under supervision assisting users to make more effective use of desktop systems, products and services, making initial diagnosis of problems and advising known solutions where applicable.  
  • Assisting in investigating and overcoming simple problems. 
  • Any other general administrative duties as directed by supervisor. 


What training will the apprentice take and what qualification will the apprentice get at the end? 



Full training will be provided for all aspects of this role, and you will also be able to take advantage of the extensive training course opportunities open to all Warwickshire County Council staff. The skills, knowledge and behaviours learned on the job will enable you to complete the Level 3 Information Communication Technician apprenticeship for which you will be given time to complete in your working hours and through training provided by Warwickshire College Group. Please click the link here for course details.


What is the expected career progression after this apprenticeship? 


By the end of your apprenticeship, you will have acquired the skills and knowledge to be able to apply for an ICT job role within the ICT Development Service or another appropriate area of IT, subject to performance and the availability of a further role. We provide substantial support to all our apprentices to ensure those who complete also stay with the Council after their apprenticeship. 


For the full Job Description and Person Specification please click the link here.


The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. 


Please click into the link to see the benefits we offer Our offer to you


Additional Information


For further information about the role please contact Caroline Murphy Email: carolinemurphy@warwickshire.gov.uk  


Closing Date: Monday, 22nd August 2022


Interview Date:  Week commencing 29th August 2022


To apply for this vacancy please click on the 'Apply' button.
Our method of application is online, please note, CV’s should not been submitted unless asked to do so. 

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on hrandpayroll@warwickshire.gov.uk including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.   


As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.   


Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk  and we will make every effort to meet your specific requirements.  


Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.


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