ICT Service Desk Apprentice
- Employer
- Warwickshire County Council
- Location
- Warwick, Warwickshire
- Salary
- £13,186.05 per annum
- Closing date
- 5 Sep 2022
- Reference
- RA0003918
View more
- Sector
- Local Councils
- Job Type
- Apprenticeship
- Contract Type
- Fixed Term Contract
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
About Us Are you interested in ICT? Do you enjoy helping people? If so, then an apprenticeship in Warwickshire County Council’s Schools ICT Development Service might be perfect for you. The Schools ICT Development service is fully traded, operating under the Warwickshire Education Services banner, and provides a broad range of IT services to over 200 schools across Warwickshire and beyond. About the Role In this role you will work as part of a small Service Desk Team providing ICT Support services to schools. General role responsibilities will include:
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Receiving, logging and handling requests for support and providing information to enable problem resolution and promptly allocating unresolved calls as appropriate.
Carrying out routine monitoring, logging and reporting tasks, taking defined action on simple problems. Reporting unforeseen or exceptional events to supervisor. Carrying out and observing all associated administrative and clerical procedures.
Following agreed procedures and under supervision, receiving and handling requests for information, and providing routine advice to users on systems, products and services which are available to them.
Under supervision assisting users to make more effective use of desktop systems, products and services, making initial diagnosis of problems and advising known solutions where applicable.
Assisting in investigating and overcoming simple problems.
Any other general administrative duties as directed by supervisor.
Our method of application is online, please note, CV’s should not been submitted unless asked to do so.
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on hrandpayroll@warwickshire.gov.uk including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application. As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements. Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.
Company
As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.
Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story. We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here.
We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.
We work actively with partner organisations to deliver our core services:
- Schools and Learning
- Social Care and Health
- Community Safety
- Environment and Planning
- Leisure and Tourism
- Roads and Travel
- Website
- http://www.warwickshire.gov.uk/jobs
- Telephone
- 01926 41 8125
- Location
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HR Service Centre
Shire Hall
Warwick
Warwickshire
CV34 4RL
United Kingdom
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