Birmingham City Council

Business Support Officer

29 Jul 2022
12 Aug 2022
Job Ref
Contract Type
Full time permanent
Working Pattern

Business Support Officer
GR3 21,269 - £ 27,514
Working Hours 36.5.hrs per week 


This is an exciting opportunity to be part of a Business Support Team that play an integral part in supporting services at the heart of Regulatory activity.   We are looking for an enthusiastic and flexible individual to work as part of a Team providing a full range of Business Support functions that contribute to the efficient running of the Trading Standards and Markets Service.  Our aim is always to provide a Best in Class Business Support Service to our customers.

The post is full time and will be office based and home working. 

This role requires the post holder to have the  skills and abilities to complete tasks under tight deadlines, be able to multi-task and communicate effectively with numerous stakeholders at a senior level, both internal and external to the organisation. 

In supporting an Enforcement focused service such as Trading Standards, you will be part of a team involved in  assisting Officers to ensure prosecution related documents  are typed and collated as necessary to form part of  cases submitted to Court.   The duties  will also involve audio transcribing of Recorded Interviews and other media in relation to possible prosecutions and  therefore good keyboard skills, attention to detail and accuracy are paramount for this role.    Experience in minute taking would also be advantageous.

The successful candidate  will join a team who are the  first point of contact for Trading Standards and the Birmingham City Council Markets Service and therefore  will need to have  excellent communication skills and have experience in providing first class customer services.  The post holder  will be involved in taking payments over the telephone,  deal with a variety of enquiries relating to the Markets Service as well as  the wider Regulation and Enforcement Service. You will also signpost individuals as necessary to appropriate officers and Departments.

A major part of the support provided to our Services also involves all aspects of Finance including Raising Invoices, Purchase Orders and  Payments.   This is now carried out using  Oracle 1B System.   

We are looking for a highly motivated individual who would like to join a  Business Support Team who play an integral part  in supporting  Regulatory Activities with a flexible and proactive approach to the changing needs of a service.

For informal enquires please contact Margaret Johnson, Business Support Manager, via email on

Closing date 12 August - 12 Noon  

Ref: BCC235

We welcome applications from people with caring responsibilities and flexible working options will be considered. 

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible). 

You must upload a Supporting Statement via the miscellaneous attachment on to your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them. 

Please refer to the attached Job Description and Person Specification

Job Description and Person Specification

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