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Business Support Officer

Employer
Birmingham City Council
Location
Birmingham
Closing date
20 Oct 2022
Reference
235

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Job Details

Business Support Officer
GR3 21,269 - £ 27,514
Permanent
Working Hours 36.5.hrs per week 

 

This is an exciting opportunity to be part of a Business Support Team that play an integral part in supporting services at the heart of Regulatory activity.   We are looking for an enthusiastic and flexible individual to work as part of a Team providing a full range of Business Support functions that contribute to the efficient running of the Trading Standards and Markets Service.  Our aim is always to provide a Best in Class Business Support Service to our customers.

The post is full time and will be office based and home working. 

This role requires the post holder to have the  skills and abilities to complete tasks under tight deadlines, be able to multi-task and communicate effectively with numerous stakeholders at a senior level, both internal and external to the organisation. 

In supporting an Enforcement focused service such as Trading Standards, you will be part of a team involved in  assisting Officers to ensure prosecution related documents  are typed and collated as necessary to form part of  cases submitted to Court.   The duties  will also involve audio transcribing of Recorded Interviews and other media in relation to possible prosecutions and  therefore good keyboard skills, attention to detail and accuracy are paramount for this role.    Experience in minute taking would also be advantageous.

The successful candidate  will join a team who are the  first point of contact for Trading Standards and the Birmingham City Council Markets Service and therefore  will need to have  excellent communication skills and have experience in providing first class customer services.  The post holder  will be involved in taking payments over the telephone,  deal with a variety of enquiries relating to the Markets Service as well as  the wider Regulation and Enforcement Service. You will also signpost individuals as necessary to appropriate officers and Departments.

A major part of the support provided to our Services also involves all aspects of Finance including Raising Invoices, Purchase Orders and  Payments.   This is now carried out using  Oracle 1B System.   

We are looking for a highly motivated individual who would like to join a  Business Support Team who play an integral part  in supporting  Regulatory Activities with a flexible and proactive approach to the changing needs of a service.

For informal enquires please contact Margaret Johnson, Business Support Manager, via email on margaret.johnson@birmingham.gov.uk

Closing date 12 August - 12 Noon  

Ref: BCC235

We welcome applications from people with caring responsibilities and flexible working options will be considered. 

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible). 

You must upload a Supporting Statement via the miscellaneous attachment on to your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them. 

Please refer to the attached Job Description and Person Specification

Job Description and Person Specification

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.   

For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies  

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom

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