Team Lead - Income Management

Expiring today

Sandwell Council House, Freeth Street, Oldbury B69 3DE
Band G SCP 32-37 (£36,371-£41,591 Per Annum) (£18.85-£21.56 Per Hour)
01 Aug 2022
15 Aug 2022
Job Ref
Job Type
Finance, Housing
Contract Type
Working Pattern

Sandwell Metropolitan Borough Council is looking to recruit a Team Lead within their Income Management Service.

The Team Lead – Income Management will be responsible for the day to day management of officers engaged in the proactive management and recovery of current, former tenant arrears and other housing related debts.  The individual will also be responsible for maximising rental income whilst sustaining tenancies along with initiating, developing and implementing service improvements with the Income Management Service.

You will be expected to  

  • have overall management responsibility of specified officers/teams within your specific area of responsibility
  • To provide leadership for the successful translation of policies and procedures into operational activity
  • To lead on early help and tenancy sustainment
  • To implement a culture of performance management across designated officers and take overall responsibility for the performance of these officers
  • To ensure all HR systems are in place and effective, including sickness absence management, performance capability, smart working, supervision and performance appraisal

You will have

  • English Language and Mathematics, GCSE grades A to C or an equivalent qualification.
  • Proven experience of leading a team and managing projects
  • Excellent leadership skills and qualities
  • Experience of working in a challenging, demanding and complex environment
  • Comprehensive knowledge of arrears management, procedures and processes for the recovery of housing related debt
  • Personal integrity and a passion for income collection and debt recovery work
  • Experience of working in partnership with others and in consulting with key stakeholders, including tenants
  • A good working knowledge of social security and welfare benefit legislation

If you have the drive to deliver a quality, customer focused and well managed team we would like to hear from you.

For an informal discussion, please contact Jeanette Wade on email

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.


37 hours per week

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit

Supporting documents
Information for applicants
Job Description
Personnel Specification

Similar jobs

More searches like this

Similar jobs