CRM Specialist
- Employer
- West Midlands Combined Authority (WMCA)
- Location
- 16 Summer Lane, Birmingham, B19 3SD
- Salary
- £37,672 - £42,400
- Closing date
- 21 Aug 2022
- Reference
- WMCA00740
View more
- Sector
- Local Councils
- Job Type
- Information technology
- Contract Type
- Permanent
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
The Digital and Data team has recently been revamped. We are creating a high performing team that can provide excellent support to the complex multi functions of the WMCA. Our key aim is to deliver a robust, high-quality customer-focused Digital and Data function to our stakeholders. This is an exciting opportunity to join us at a time when we’re modernising our ways of working and delivering significant advancements in our digital services – and your expertise will help develop and shape our future vision and implement cutting edge technologies.
This CRM Specialist will be responsible for leading, managing and developing the CRM environment, ensuring a compliant approach which is aligned with best practice. You will also be the primary person for all CRM transformation, advice and support for CRM use across the WMCA and partners.
This is a permanent position, playing a key role in the implementation of the CRM, and then moving on to a BAU role where you will be the domain expert on all things CRM, transforming the business to a well-managed CRM platform. You will also be the subject matter expert for the wider WMCA CRM services.
What will you be doing?
- Develop a CRM strategy in line with the Digital and Data Strategy and implement the outcomes required, that drives changes throughout the business and its partners
- Manage the delivery of the CRM services on our platform (Dynamics 365)
- Work with the business to transform operations into an optimised CRM platform, migrating legacy systems and data into the new CRM and ensuring it is working within a modern, scalable CRM structure
- Develop a “single view of the customer” ensuring data from corporate systems is visible to CRM users using integrations, APIs and appropriate other technology
- Develop customer facing portals to maximise customer self service, identify and manage any risks, issues, dependencies and opportunities for CRM services
- Instil a culture of automation across CRM and Power Platform workloads
- Set best practice and policies in the CRM provision across Digital and Data and the wider business
- Define and manage security within the CRM system by using the appropriate tools and policies to secure the system, including the development of plugins, workflows, integrations and apps
- Recommendation of improvements to existing processes and products and working with business teams to achieve their outcomes, ensuring the performance of the CRM systems and generation of dashboards are optimised to monitor the environments
- Work with external suppliers and agencies in implementing solutions utilising best practice and compliance with WMCA standards and policies
About you
We are seeking a Degree Level or equivalent CRM specialist who has extensive experience in utilising and developing Microsoft Dynamics CRM and Dynamics 365, developing the CRM workflows, plugins, integrations and apps. You must also possess knowledge of active directory and ADFS services, with experience of software development languages (C#, JavaScript etc.).
Operating at this level, you would already have the skills to transform a business in to a data driven customer centric organisation using technology, with a sound grounding in troubleshooting complex technical issues, often under tight deadlines.
About us
WMCA is committed to a better connected, more prosperous, fairer, greener and healthier region. This is our vision. We will achieve our vision through living our values which are central to how we work and interact with our wider partners and stakeholders.
We’re a partnership organisation. Our people feel valued and respected, have a can-do attitude and are innovators. We try new ways of doing things, we aren’t afraid to fail, learn from what went wrong and try again. Our people are empowered to be creative and explore and innovate.
We are a “Leaders in Diversity” accredited organisation, are in the Inclusive Top 50 Employers List and are one of The Times Top 50 Employers for Women. As a Disability Confident Employer, we have made a positive commitment to interviewing all applicants with a disability who meet the essential role criteria. We are committed to building a team of people with varied backgrounds and experiences as we recognise that this will only benefit us as an employer, the more inclusive we are the better our work will be.
As an organisation, we will continue to adapt and develop to the opportunities and challenges ahead. We will continue to transform ourselves and our organisation into the best we can be, underpinned by our values and behaviours and everyone contributes towards achieving our vision.
Furthermore, wherever possible we will offer flexible working options which assist work-life balance. We are very happy to discuss a flexible working pattern that suits your needs, so please do not let that be a barrier to applying. If your values align with ours and you’re committed to working towards creating a future we can all be proud of, we want to hear from you.
About your application
You will be asked to upload an up-to-date CV and a supporting statement which demonstrates how you meet the essential criteria for the role for which you are applying.
If you would like to discuss alternative methods to the online application as a reasonable adjustment please contact the Resourcing Team by email (careers@wmca.org.uk).
Location
16 Summer Lane, Birmingham, B19 3SD. Hybrid working conditions are currently in place which means working remotely and coming to the office when required.
Supporting documents
CRM Specialist - role profile July 2022.docx
Company
From Monday 11th December 2023 an exciting change happened for us as an organisation - we have implemented a new system which will improve your candidate experience! To access your candidate portal for our new system, head to https://wmca.wm-jobs.co.uk/members/
If you already had an application in progress with us before the new year, don’t worry, this will continue as it normally would and there will be no impact on your application or the process. More information on our new and improved system can be found on the WMJobs help pages!
West Midlands Combined Authority (WMCA) was set up in 2016. We're made up of 18 local councils and 3 local enterprise partnerships (LEPs). Our goal is to make the West Midlands a happy, healthy, place to live. We do this by:
- making it easier and safer to travel in and around the region
- using derelict land to build homes
- protecting our green spaces
- making sure young people have the education and employment opportunities to make a great start in life
- working together to support our communities and build a fairer, healthier and more inclusive West Midlands
- tackling climate change
Our role in the West Midlands has never been more important and in these extraordinary times we’ve shown we can step forward, speak up for our region and bring people together. Everything we do is focused on making life better for people in the West Midlands – that’s our reason for being here and it drives every move we make. We lead and support others to deliver our shared future vision for the region – a happier, healthier, better connected place to live and work.
We fully believe that we are only as great as the people who work for us and are committed to providing a positive, healthy and inclusive working environment where our people feel valued and respected. We’re ambitious, forward thinking and determined to find better ways of working, always leading the way in what we do. We trust and support each other to get the job done, and encourage creativity, originality and curiosity from those who work with us.
We’re committed to creating an accessible and diverse workplace, one that nurtures an inclusive environment where our people can be themselves. We are a “Leaders in Diversity” accredited organisation, are in the Inclusive Top 50 Employers List and are one of The Times Top 50 Employers for Women.
If your values align with ours and you’re committed to working towards creating a future we can all be proud of, we want to hear from you.
- Website
- https://www.wmca.org.uk/careers
- Telephone
- 0121 200 2787
- Location
-
16 Summer Lane
Birmingham
West Midlands
B19 3SD
United Kingdom
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert